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Bilingual/Spanish Customer Service Rep 2 - Auto

Company: Wells Fargo
Location: Chandler
Posted on: September 8, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Our Wells Fargo Auto team supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.

The Customer Service Representative 2 Bilingual/Spanish with Wells Fargo Auto is responsible for servicing the transactional needs of all Direct and Indirect Auto loan customers via inbound telephone contact. Will deliver high quality service along with accurate and professional responses to customer inquiries, in English or in Spanish, while adhering to regulatory and compliance guidelines.

Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account (i.e. Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Direct Debit Requests, Due Date Changes, Web Site navigation instruction). Offers or recommends products based on customer needs. Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system.

The successful candidate must be flexible and available to work any shift during the Call Centers hours of operation including the training schedule, evenings, weekends, holidays, and overtime. Works hours may change based on business need.

Training Schedule: 2 weeks, Monday through Friday (8am to 5pm); and 4 weeks, Monday through Friday (9am to 8pm)

Work Schedule: Monday through Friday (11am to 8pm during Daylight Saving Time) and (12pm to 9pm during Standard Time); 1 Saturday rotation per month (7am to 3:30pm DST and 8am to 4:30pm ST)

Overtime: mandatory up to 1.5 hours every Monday

The next class start date for this position is Monday, October 19, 2020.Required Qualifications


  • 1+ year of experience interacting with people or customers, demonstrated through work, military, or education
  • Bilingual speaking proficiency in Spanish/English


    Desired Qualifications


    • Ability to effectively listen and elicit information
    • Excellent verbal, written, and interpersonal communication skills
    • Basic Microsoft Office skills
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Ability to troubleshoot common computer problems
    • Customer service focus with the ability to listen to customer needs and recommend solutions
    • Ability to maintain professional etiquette under pressure
    • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
    • Ability to work effectively in a team environment
    • Good attention to detail and accuracy skills
    • Call center customer service experience in the financial services industry


      Job Expectations


      • Ability to work nights, weekends, and/or holidays as needed or scheduled
      • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting
      • Must be able to attend full duration of required training period
      • Willingness to work on-site at stated location on the job opening


        Street AddressAZ-Chandler: 2501 S Price Rd - Chandler, AZDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.

        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Bilingual/Spanish Customer Service Rep 2 - Auto, Hospitality & Tourism , Chandler, Arizona

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