Customer Service Representative II
Company: CarMax
Location: Chandler
Posted on: January 11, 2021
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Job Description:
Job Description:7971 - Phoenix CEC - 1515 W. 14th Street, Tempe,
Arizona, 85281 CarMax, the way your career should be Now offering a
$5,000 Sign-On Bonus Provide an iconic customer experience Ensuring
todays customers can buy the vehicles they want in a way that suits
them means offering support during every step of the journey. You
will be the vital link between a customer's at-home and in-store
CarMax experience, providing a simple and seamless process.
Responding to sales leads and customer inquiries, you will drive
traffic to CarMax stores to ensure each customer finds the right
vehicle for them. We've become the nation's largest retailer of
used cars due to our honesty and transparency, and those same
traits will help you succeed too. What you will do - Essential
responsibilities Connect with customers online and over the phone
to find out what they want and need from their next car purchase
Use your knowledge of the CarMax inventory to guide customers
towards vehicles that meet their needs Ensure a seamless transition
from online to in-store purchasing to provide an unrivaled customer
experience Mentor others as your skillset expands Acquire the
Automotive Sales Persons License in specific states - may require
testing and travel as some states request physical presence to
apply for the license. Learn and succeed as part of a team This is
a high-energy sales environment where you will work as a team to
meet goals. We'll give you everything you need to be the best you
can be. You will handle a wide range of customer interactions and
make sure everything goes smoothly, so the ability to quickly build
rapport with people and understand their needs is essential. We
work and learn as a team and the prospects are bright for sales
professionals who aspire to become mentors, managers and business
leaders. Qualifications and requirements Sales and customer service
experience, in an area such as retail, is preferred Thrive in a
fast-paced environment Good listening skills and a strong customer
focus Strong written and verbal communication skills About CarMax
CarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking around the way cars are bought
and sold has helped us become the nation's largest retailer of used
cars, with over 200 locations nationwide. Our amazing team of more
than 25,000 associates work together to deliver iconic customer
experiences. Along the way, we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and are
one of the FORTUNE 100 Best Companies to Work For--. CarMax is an
equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law. Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Chandler , Customer Service Representative II, Hospitality & Tourism , Chandler, Arizona
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