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Customer Service Representative Spanish/Bilingual

Company: The Allstate
Location: Chandler
Posted on: May 5, 2021

Job Description:

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them. Competencies AdaptabilityCollaboratingCommunicationDecision MakingValuing Differences Job Description PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS. The Allstate Customer Contact Center and our team are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to delivering an effortless, efficient and personalized customer experience. Don't take our word for it hear real Allstaters describe who they are and why they love working at Allstate:Click Here It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides services 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members have the flexibilityto work multitude of varying schedules including nights, weekends, and holidays. The Customer Service Representative will create an exceptional customer experience handling inbound customer service calls and internal call transfers for cross sale opportunities. Ability to handle calls efficiently while empathizing with customers and navigating multiple programs and systems in a fast-paced environment is required. Schedule, Compensation, Benefits Schedule: Please note that all schedules are listed in Pacific Standard Time (AZ Time)This Position starts on Thursday, 5/20 Training 9AM to 5:30PM PST, Monday through FridaySaturday and Sunday Off Transition and Permanent Schedule 1PM-9:30PM PST, Monday, Wednesday, Thursday, Friday11AM-7:30PM PST, SaturdaySunday and Tuesday Off Depending on your work schedule, shift differential may apply. Base Salary:$35,880 annual/$17.25 per hourSpanish Bilingual: Includes an additional 10% pay differential once the candidate begins taking bilingual calls Work Environment This position is based out of Chandler, Arizona office at 350 N. McClintock Dr. Presently, hiring will be done virtually and a date for the team's return to the physical office has not been defined. Acceptance of this position assumes agreement to work remotely until further notice. We are committed to leveraging technology to enable home-based work in combination with our traditional contact centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals). Standard Technical Requirements Home Internet service must be stable50 Mbps Download and 5 Mbps upload internet service packagesAccess to hardwire (plug-in) ethernet/network cable to your modem/router during your shiftWIFI connection is not allowedCannot use satellite, hotspots, MIFI devices, wireless AC wall plig-in extenders, repeaters, boosters, and/or podsSpace for Desktop equipment and 2 monitors Allstate will provide all equipment Information Security requirements Minimum Requirements (summary, not all inclusive) Established or Dedicated Work area at home, ensuring:No one can see your screens, keyboards or Allstate documentsArea is located where no one can overhear your conversationFree from potential hazards affecting equipment (e.g. pets, plants, water, etc.)Workspace is not vulnerable to theftFree from distractions The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Key Responsibilities Customer Focus Communicate professionally and empathetically with our customers, delivering an excellent personalized experienceEnsure first call resolution and customer satisfaction on all transactionsSolutions driven by resolving customer's inquiries Business Acumen Demonstrate a comprehensive understanding of Allstate company productsAttention to detail in processing changes to customer policiesAnswer customer inquiries regarding their policies and document customer recordsDevelop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries Influencing Accountable for accurately quoting and cross-selling additional Allstate product linesProactively identify and act on additional protection opportunities to promote policy growth and improve customer retentionConfidently demonstrate effective selling and influencing skills Job Qualifications Required to pass Property and Casualty License to maintain positionEstablished experience in work from home environment experience a plusMinimum of 1-2 years of customer service experience, call center experience a plusFlexibility with changes to business requirements (i.e.: shift and weekend work schedules)High School Diploma or GED required, all education and experience will be consideredExcellent listening /communication skills (both oral and written)Strong ability to troubleshoot at home technical issuesMotivated individual with a passion for resultsSelf-Starter with the ability and tenacity to learn independently (self-paced learning) and learning efficiently and effectivelyAbility to work independently as well as contribute to a team meeting group objective The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands. As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Keywords: The Allstate, Chandler , Customer Service Representative Spanish/Bilingual, Hospitality & Tourism , Chandler, Arizona

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