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Food & Beverage Team Member

Company: Drury Inn & Suites Phoenix Chandler Fashion Center
Location: Chandler
Posted on: January 15, 2022

Job Description:

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

* Incentives - Quarterly bonuses up to $1600/year (we succeed together!) based on hotel results

* Work-life-balance Flexible scheduling, paid time off, hotel discounts and free room nights

* Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

* Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

* Retirement - Company-matched 401(k)

* Award-winning - Ranked among Forbes' Best Midsize Employers (2021) and highest in Guest Satisfaction Among Upper Midscale Hotel Chains by J.D. Power 16 years in a row (that's a record!)

What you will do as breakfast attendant:

Make happy, delicious hot breakfasts possible for our guests.

Ensure exceptional, positive experiences for our diverse team members and guests.

* Prepare, serve, and clean up our free hot breakfasts.

* Create a warm, comfortable, relaxing environment.

* Ensure that food safety standards are met and appropriate levels of inventory and supplies are maintained.

* See to it that the breakfast and lobby area are clean and well organized.

* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly communicators with these qualifications.

* Ability to conduct accurate inventory of food items and calculate order levels

* Knowledge of hotel accommodations, the community, and breakfast hours

* Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere

* Ability to speak and receive direction (written and verbal direction) in English

BASIC FUNCTION & JOB DUTIES:

Under general supervision, provides exceptional customer services, prepares, serves and cleans up Hot Breakfast for guests following Company policies and procedures. Ensures food safety standards are met and maintains appropriate levels of inventory and supplies. Maintains the breakfast/lobby area in a clean and organized manner.

Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

What you will do as Evening Food & Beverage Team Member:

Make our complimentary 5:30 p.m. Kickback happy hour well, happy for our guests.

Ensure exceptional, positive experiences for our diverse team members and guests.

* Oversee the 5:30 Kickback for guests through food preparation and with clean-up.

* See to it that the kitchen and lobby area are clean and well organized.

* Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.

* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

* Answer guests questions using your knowledge of the hotel, area, and events.

* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, energetic communicators with these qualifications.

* Knowledge of hotel accommodations, the community. and hotel services

* Ability to conduct accurate inventory of food items and calculate order levels

* Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere

* Ability to speak and receive direction (written and verbal direction) in English

BASIC FUNCTION & JOB DUTIES:

Under general supervision, prepare the 5:30 Kickback and provide exceptional customer service for guests following Company policies and procedures. This includes maintaining the kitchen/lobby area in a clean, well-organized manner and assists guests with Kickback service with food preparation and clean up and ensuring food safety standards are met. Additional responsibilities include ensuring supplies are fully stocked at appropriate levels. Presents a high standard of integrity, service and hospitality at all times to promote the Drury culture to customers and co-workers. Has general knowledge of the hotel, area and events to answer guests questions.

Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take written and verbal direction in English and speak English clearly. Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment. Requires knowledge of hotel accommodations, the community and breakfast hours. Requires ability to conduct accurate inventory of food items and calculate order levels.

MENTAL AND PHYSICAL REQUIREMENTS :

EDUCATION : Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school.

EXPERIENCE : Previous experience in working with the public or food service experience preferred, but not required.

ESSENTIAL FUNCTIONS : Requires ability to walk and stand during entire working period of 4 - 6 hours. Requires ability to lift 20 - 30 pounds intermittently during the work shift. Requires ability to push a vacuum and/or mop, reach, stretch, and bend in routine daily activities.

WORKING RELATIONSHIPS :

* Reports to General Manager, Assistant General Manager, or Executive Housekeeper.

* Maintains and promotes a positive and cooperative work relationship with all hotel departments.

Keywords: Drury Inn & Suites Phoenix Chandler Fashion Center, Chandler , Food & Beverage Team Member, Hospitality & Tourism , Chandler, Arizona

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