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AM/PM Guest Service Representative

Company: Courtyard Marriott
Location: Chandler
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Chandler Courtyard is hiring an AM/PM Guest Service Representative!


Join the team at Chandler Courtyard where we create a fun, safe and supportive environment for our team members to thrive and grow. The success North Central Group has had at Chandler Courtyard has been thanks to our team members who are dedicated individuals providing exceptional service to our guests upholding our company's commitment to excellence. We repay our team members with the following:

Perks, Benefits, and Incentives:

  • Dedicated training and development, opportunities for promotion
  • On-Demand Pay – > work and get paid the same day!
  • Educational and Professional Certification assistance
  • Additional monetary $$ perks like:
    • Referral program for team members
    • Catch Of The Day Program –> Earn money for helping other team members and guests!
    • Everyone Sells –> Earn money for bringing in business to our properties!
    • Wellness Initiatives like:
      • Team Member Assistance Program with mental health resources
      • Virtual telehealth services
      • Health and fitness monthly reimbursement
      • TeleDoc Confidential Counseling
      • Hotel room discounts nationwide and free night stays at NCG hotels
      • Paid time off and anniversary day off with pay
      • Flexible schedules
      • Paid volunteer hours –> Earn money for community service!
      • Health, Dental, and Vision plans
      • 401(k) retirement plan
        • 100% match on the first 3% and 50% match on the next 2% of team member contributions
        • Paid Sick Time How do I make an impact on my team?Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
          • Greet and interact with guests in a warm, friendly, and professional manner
          • Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
          • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
          • Work in cooperation with other departments to ensure a positive guest experience
          • Use the computer system to make reservations, check in and check out guests and process payments
          • Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
          • Ensure safety and security of the property, staff, and guests What does success look like in this role?
            • Motivated to maintain excellent customer service reputation
            • Strong oral and written communication and interpersonal skills
            • Strong attention to detail, organization, and follow-up abilities
            • Ability to work effectively and efficiently in a fast-paced setting
            • Reliability and honesty
            • Desire to contribute to a supportive and effective team
            • Availability to work a flexible schedule between days, nights, weekends, and holidays is a plus #ZRWho is North Central Group?North Central Group (NCG) is a real estate and hospitality leader with 25+ properties including Hilton and Marriott hotels, restaurants, and a conference center. With 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, investors, and to the communities in which we live and work. Check out our jobs at and join our growing team!

              North Central Group is an Equal Opportunity Employer.

Keywords: Courtyard Marriott, Chandler , AM/PM Guest Service Representative, Hospitality & Tourism , Chandler, Arizona

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