Supervisor, Specialty Outreach Team - Telecommute

Company: UnitedHealth Group
Location: Chandler
Posted on: June 23, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing -your life's best work.(sm) -Be part of an exciting team within Optum where you can utilize your Operations experience to lead a team of Outreach Pharmacy Care Coordinators (PCC's) who support patients. - -We take a hands-on approach to patient care that makes a meaningful imprint on the health and quality of life of each patient. We are committed to quality outcomes for the patients we serve. -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities: -The Supervisor, Specialty Outreach Team responsibilites inclue:

• Directly lead and support a team of Pharmacy Care Coordinators (PCC's) and report to the Manager, Specialty Outreach Team directly
• Overall supervision of executing strategy, partnering with Operations and other departmental leaders to develop process, training, provide mentoring and coaching
• Lead a team of Pharmacy Care Coordinators (PCC's) that support critical components for the businessA patient care coordinator (PCC) reponsibilites include:
  • Handling outbound/inbound calls, addressing issues, -handling patient concerns, -scheduling refills and -supporting other responsibilities within the business as needed
  • Providing excellent customer service to patients to ensure they get their medication and resolutions to any concerns
  • Investigative with issue resolution and partnering with the team and the Pharmacists to redirect and provide support to patientsTravel will be less than 10% -*** Candidate must be willing/able to work an 8-hour shift between the hours of 9:30 AM - 6:00 pm MST, with the ability to flex between 6:00 AM - 6:00 PM MST based on business needs. *** -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications:
    • -High School Diploma / GED
    • 1+ years of Pharmacy experience (mail order, retail, hospital, LTC etc...)
    • 1+ years of Call Center experience
    • MS Office proficiency (Word, Excel, Outlook)
    • Effective problem - solving and critical thinking skills
    • Superior communication skills, both written and verbal
    • Ability to work independently
    • Ability to telecommute
    • Willing/Able to work an 8-hour shift between the hours of 9:30 AM - 6:00 pm MST, with the ability to flex between 6:00 AM - 6:00 PM MST - -Preferred Qualifications:
      • -Associate's Degree, or higher
      • Prior experience as a Team Lead and/or Supervisory experience
      • PBM and/or Managed Care experienceTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment -Careers with OptumRx. -We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing -your life's best work.(sm) -*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. -Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,100 to $80,200. The salary range for Connecticut/Nevada residents is $49,800 to $88,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. -

Keywords: UnitedHealth Group, Chandler , Supervisor, Specialty Outreach Team - Telecommute, Hospitality & Tourism , Chandler, Arizona