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Retail Electricity Account Representative

Company: Town Square Energy
Location: Chandler
Posted on: November 24, 2022

Job Description:

This job is only available to applicants in the Phoenix metro area.Town Square Energy is a retail electricity provider that serves customers in New England - our call-centers are based in Gilbert, Arizona. We sell, manage, and support New England-area power customers in several unique utility territories. We are a growing company with countless opportunities where the sky is the limit! Town Square Energy is now hiring Customer Account Representatives Full-time (40 hours/week), part-time (20-30 hours/week), & weekend shifts are available Remote position with some required in-office time (orientation, training, etc.) Start Date - As soon as possible The company will provide office hardwareSome of what our customer agents do: Set up new electricity accounts for New England-area residents Manage, troubleshoot, and support customer accounts (payment processing, contract extensions, and general customer inquiries) Perform courtesy calls to existing customers (payment reminders, etc.) Respond to digital customer inquiries (e-mail, online chat, etc.) Performs other duties as assigned, including light administration and data-entry tasks Why you should be excited to work for Town Square Energy: In-office and virtual office opportunities Flexible schedules available Challenging environment in the best possible way. No "cold-calling" or lead lists - 100% incoming calls. Hiring and retention bonuses (eligibility required). Weekly/Monthly bonus challenges - Make up to $500 or more in monthly incentives! Full-spectrum benefits after a 90-day probationary period for full-time staff (medical, dental, vision, 401k) Accrue up to 2-weeks paid PTO in first year You Should Apply If: You enjoy talking to people - we talk to customers all day so only fun and professional personalities should apply! You're a problem solver Prefer to self-manage You're the most trustworthy person you know You enjoy asking questions and learning new things We rely on our agents to self-manage their day and working environment while being in constant communication with colleagues - these attributes are required for new applicants: Your knowledge of industry-standard software (i.e., Word, Excel) must be moderate to advanced Above-average typing skills preferred - we type all day! Able to self-diagnose and troubleshoot intermittent/various system-related outages Have reliable and steady broadband internet service A quiet environment to place office equipment and able to focus on customers for extended periods.Standard Requirements:- Must be at least 18 years of age.- High school diploma or GED required.- Strict 90-day probation period enforced- Must sign technology use agreementJob Types: Full-time, Part-timePay: $16.00 - $18.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekend availabilitySupplemental pay types: Bonus pay Commission payCOVID-19 considerations:This is a virtual positionEducation: High school or equivalent (Preferred)Work Location: One location

Keywords: Town Square Energy, Chandler , Retail Electricity Account Representative, Hospitality & Tourism , Chandler, Arizona

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