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Customer Service

Company: Insight Global
Location: Chandler
Posted on: November 10, 2019

Job Description:

Insight Global is looking for Customer Care Representatives to join a leading logistics company that provides regional shipping services to the Western United States. In this role, you will be responsible for handling inbound and outbound calls to ensure on-time and accurate shipment updates and deliveries. Other duties include:-Handle inbound calls from delivery drivers, ensuring that all delivery information from that day is properly documented in their internal database-Communicate with other departments and contractors via phone, e-mail and FasTrac (proprietary system) in a clear, concise manner to resolve customer issues-Perform computer-based searches for customer information-Schedule follow-up calls to ensure good customer service-Explain all products and services, damaged goods procedures accurately and refer claims when necessary-Utilize available resources to track and trace missing or misrouted packages-Participate in team meetings and provide suggestions/feedback on Customer Care tasks/functions to identify process improvement opportunities This Opportunity is 2nd shift from 4:15pm-1am. However in December it will change to 1:15pm-11pm. -

Keywords: Insight Global, Chandler , Customer Service, Hospitality & Tourism , Chandler, Arizona

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