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Lead Business Execution Consultant, HR Benefits Operations

Company: Wells Fargo
Location: Chandler
Posted on: November 26, 2022

Job Description:

About this role: The Benefit Operations Team within Human Resources (HR) Operations and Service Delivery is responsible for the administration of Wells Fargo benefit programs, delivers leave management services, administers reimbursements, and manages the enterprise recognition program. Our Team is seeking a Lead Business Execution Consultant who will help deliver HR Operations and Service Delivery key priorities including proactively and effectively managing risk in our processes, delivering efficient and effective operations to support HR, and the company, and make employee/manager work lives better by delivering a helpful, integrated, and positive experience. This position requires both tactical and strategic execution to meet all objectives. In this role, you will:

  • Identify business execution opportunities and strategies for process improvement and risk control development to ensure operational excellence and process efficiency.
  • Monitor and oversee the health of benefit operations people, process, and technology, handle multiple tasks simultaneously. Identify issues, recommend solutions, prioritize, and escalate timely.
  • Lead risk remediation efforts resulting from self-identification or identification of issues by legal, risk, control partners, T&V including projects.
  • Support the design and implementation of performance metrics and operational reporting.
  • Establish and maintain strong relationships with HR BCL, Benefits COE, global teammates, as well as upstream and downstream partners and process owners.
  • Engage and provide oversight for the leaves third party service providers; ensuring adherence to regulatory requirements, Wells Fargo guidelines and performance metrics.
  • Receive direction from leaders and exercise independent judgement, while developing an understanding of policies and procedures, best practices, and initiatives.
  • Lead cross functional teams to execute a variety of programs and initiatives with no direct management responsibility.
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
  • Influence, guide and lead less experienced benefit operations team members.
  • Demonstrate experience in communicating powerfully and succinctly to senior and executive leaders and simplifying the complex; keen ability to tell the story and gain support needed. Required Qualifications:
    • 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications:
      • 5+ years of Human Resources (HR), Benefits Operations experience, specifically leave of absence.
      • 5+ years six sigma, process improvement/excellence experience.
      • 3+ years' experience with third party oversight and management.
      • Experience with Microsoft Suite (i.e., PowerPoint, Excel).
      • Experience developing metrics (i.e., KPIs) and reporting.
      • Experience managing large-scale initiative or programs.
      • Experience writing or updating procedure or writing issue summary memos. Job Expectations:
        • Position will require onsite presence in a hybrid capacity ( 3 or more days in the office and up to 2 days remotely per week ) from any of the required locations listed below.
        • Position locations: Minneapolis, MN; Charlotte, NC; West Des Moines, IA; San Antonio, TX; Irving, TX; Phoenix, AZ; Chandler, AZ.
        • Relocation assistance is not available for this position.
        • Ability to travel up 5% of the time.
        • Position will support global work across multiple time zones. #LI-BK2 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Chandler , Lead Business Execution Consultant, HR Benefits Operations, Human Resources , Chandler, Arizona

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