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ADEX/IDG Technical Team Lead with Security Clearance

Company: Inserso
Location: Chandler
Posted on: March 26, 2020

Job Description:

Position Description: The ADEX/IDG Technical Team Lead will provide IT operations support to our government customer in Chandler Arizona. The ADEX/IDG Technical Team Lead is responsible for leading the Active Directory/Exchange and Infrastructure Defense Group(s) in their core support operations with 24x7x365 on-call support under the Service Delivery lifecycle. Responsible for providing high quality, repeatable and sustainable IT support and processes to the customer teams and Technical Task Leads in managing, planning, monitoring, mentoring and reporting on the services and projects execution for the customer's OCIO Operations team. The ADEX/IDG Lead is charged with managing and monitoring the enforcement of all applicable directives at a quality level acceptable to the government customer. The ADEX/IDG Lead will devise, review, approve and/or continue to execute methods for O&M, monitoring, patching, security compliance and evaluating/reporting the performance of the ADEX/IDG teams and associated systems to include project status. As part of a continuous process improvement role, the ADEX/IDG Lead will play a critical role in reporting deviations, tracking and error trends, and monitoring the results of training and other corrective measures. The ADEX/IDG lead will take a vested interest in the professional development of the analysts on each team. Core duties include, but are not limited to: Manage the teams responsible or be directly involved in all aspects of ADEX/IDG infrastructure to include monitoring, group policy, patching, Blackberry mobility, ePO, and all standard Active Directory tasksManage IT system infrastructure and any processes related to these systemsExperience providing technical recommendations to resolve complex technical problemsExperience directing and controlling activities for a large enterprise, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are metExperience providing status reports and feedback to customer and/or senior management, such as detailed reporting on current application and patch deploymentsDemonstrated ability to lead projects from concept to completion, taking a lead role in implementation across multiple simultaneous projectsExperience in providing identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design and new construction of next generation IT systems.Experience in dealing with commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.Proven ability to provide After Action Reports and or lessons learned, following major outagesExperience with change management procedures and enforcement across the enterpriseExperience analyzing functional business requirements and design specifications for functional activities Keep up-to-date with all processes and procedures relating to the customer's Identity Management/PKI.Manage Enterprise E-mail user accounts, as well as Organizational Mailboxes, Distribution Lists, and other non-persona entities (NPEs)Experience with patch management and software deployment for, and reporting on, all enterprise user, system and network devicesExperience providing technical recommendations to resolve complex technical problemProvide technical management oversight for implementation, troubleshooting and maintenance of IT systemsProvide integration support for other systems into the ADEX environmentProvide escalation and communication support to agency management and internal customersProvide incident and problem identification, diagnosis, dispatch, and resolution support Provide Tier 2 and Tier 3 technical support as required, to include bridge calls and leading troubleshooting effortsMeet or exceed all Service Level Agreements / ObjectivesExcellent written and verbal communication skills in both formal and informal formatsCommunicate daily with customer's ADEX/IDG manager/managers providing timely updates on the team's on-going projects, issues and incidents Required Skills: Bachelor's degree in an IT related field or equivalent experience 12 years of experience in IT support or related field8 years of experience working in System Administration in a senior role3 years of experience with Azure and AWS administration3 years supervising a 10+ people Microsoft Certified Solution Expert Certification (Server Infrastructure or Cloud Platform and Infrastructure)Deep understanding of HA for Exchange, including LRC, CCR and DAGStrong understanding and experience with Messaging Office 365 and MS Exchange 2010/2016 in an enterprise environment including backup and restore proceduresStrong organizational skills, to include document management, time management and team buildingExperience in all aspects of Active Directory - DNS, Group Policy, PKI, TrustsHigh level proficiency in Windows and Active Directory PowerShell scriptingMust be a U.S. Citizen and pass the DHS Employment Eligibility Verification programTop Secret security clearance or ability to obtain clearance Preferred Skills: Completion of Microsoft 70-703 exam, Administering Microsoft System Center Configuration Manager and Cloud Services IntegrationExperience with McAfee security tools and products, e.g. ePO, etc.Demonstrated ability to lead troubleshooting for issues both known and unknown across all manner of applications/products to include vendor support if requiredExperience in evaluating performance and recommending changes to reduce the types of incidents and problems impacting the daily operations of the IT InfrastructureExperience in monitoring and reporting tools such as SCOM/SolarWindsUnderstanding of an ITSM, service desk operations, and use of the ServiceNow IT Service Management application

Keywords: Inserso, Chandler , ADEX/IDG Technical Team Lead with Security Clearance, IT / Software / Systems , Chandler, Arizona

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