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Level 3 Technical Associate - Overnight Shift

Company: eXcell
Location: Chandler
Posted on: August 27, 2020

Job Description:

Did you know that Gartner positioned eXcell httpwww.excell.com as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today Level 3 Technical 12 hour shift - 900 pm-900 am. Wed, Thurs, Friday, and every other Saturday. This position is in the Negotiated Business Solutions group handling requests for support of software hardware that are not supported by the regular IT support group. Support for PCs and printers full time. Technicians will support the operation help desk which supports the factory hardware - mainly business group owned clients and printers - and build new systems. This contract is expected to be through 123120 with possibility of extrension. Overview Fresh build identified systems and recycle identified systems Break-fix hardware and basic build installs to PCs running Windows 7 and Windows 10 (x64) Printers, Hubs-Passive, Hubs-Active - hook up hub, cabling, network skills (configure static IP to be ready to connect to the domain) Remote desktop administration, HTML, Visual Basic (install and find resolution - ensuring installed correctly), Active Server Pages System Imaging via Altiris Software Patching via BigFix Data Administration working with engineer - updating information as directed by engineer Knowledge of remote administration (i.e. Remote Desktop, Terminal Server) System and Printer Audits Data Entry of PC into system You will have frequent interaction with clients in person and via phone, email, and IM. You will be working in a dynamic team and cross-training to backfill for peer team members. You will be challenged with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience. Requirements 3-5 years of technical experience desired A certification required within 90 days of start date Windows imaging experience Advanced Windows OS troubleshooting, including enterprise and domain network troubleshooting Basic printer support and troubleshooting Must be able to lift up to 35 lbs. solo May be required to walk sit stand crawl kneel for extended periods Must have excellent customer service skills and excellent written verbal communication skills Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows 7, 8, and 10 Previous cleanroom experience preferred but not required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Chandler , Level 3 Technical Associate - Overnight Shift, IT / Software / Systems , Chandler, Arizona

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