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Production Services Lead , Core Technology Infrastructure

Company: Bank of America
Location: Chandler
Posted on: November 17, 2021

Job Description:

Job Description:Position Summary This job requires Production Support team member to identify possible production failure scenarios, creates incident tickets, suggest enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution. Work closely with all support partners. Resolves complex issues, Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Primary Skill

  • SQL Required Skills
    • Hands on application production support role in Information Technology
    • Knowledge and working experience with technologies like Oracle SQL, Oracle PL/SQL, Stored procedures, Data Analysis in production support scenarios.
    • Proficiency with Database, SQL etc.
    • Aware of ITIL concepts like Incident and Problem Management
    • Ability to troubleshoot issues and perform RCA at a short interval
    • Ability to think out of box and provide innovative solutions
    • Strong analytical and problem solving skills --- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
    • Ensure production and performance SLAs are met and escalate issues which needs attention.
    • Support of on-call rotation for off-hours and weekend support as needed.
    • Positive 'can do' attitude
    • Continuous improvement mindset Desired Skills
      • Experience in job scheduling tools like Autosys
      • Linux/Unix shell scripting
      • ITSM BMC Remedy Core Technology Infrastructure Organization:
        • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
        • Excels in working among diverse viewpoints to determine the best path forward
        • Experience in connecting with a diverse set of clients to understand future business needs --- is a continuous learner
        • Commitment to challenging the status quo and promoting positive change
        • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
        • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 --> Job Description:Position Summary This job requires Production Support team member to identify possible production failure scenarios, creates incident tickets, suggest enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution. Work closely with all support partners. Resolves complex issues, Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Primary Skill
          • SQL Required Skills
            • Hands on application production support role in Information Technology
            • Knowledge and working experience with technologies like Oracle SQL, Oracle PL/SQL, Stored procedures, Data Analysis in production support scenarios.
            • Proficiency with Database, SQL etc.
            • Aware of ITIL concepts like Incident and Problem Management
            • Ability to troubleshoot issues and perform RCA at a short interval
            • Ability to think out of box and provide innovative solutions
            • Strong analytical and problem solving skills --- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
            • Ensure production and performance SLAs are met and escalate issues which needs attention.
            • Support of on-call rotation for off-hours and weekend support as needed.
            • Positive 'can do' attitude
            • Continuous improvement mindset Desired Skills
              • Experience in job scheduling tools like Autosys
              • Linux/Unix shell scripting
              • ITSM BMC Remedy Core Technology Infrastructure Organization:
                • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
                • Excels in working among diverse viewpoints to determine the best path forward
                • Experience in connecting with a diverse set of clients to understand future business needs --- is a continuous learner
                • Commitment to challenging the status quo and promoting positive change
                • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
                • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.Job Band:H5Shift:--1st shift (United States of America)Hours Per Week:40Weekly Schedule:Referral Bonus Amount:0 Job Description: Position Summary This job requires Production Support team member to identify possible production failure scenarios, creates incident tickets, suggest enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution. Work closely with all support partners. Resolves complex issues, Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Primary Skill
                  • SQL Required Skills
                    • Hands on application production support role in Information Technology
                    • Knowledge and working experience with technologies like Oracle SQL, Oracle PL/SQL, Stored procedures, Data Analysis in production support scenarios.
                    • Proficiency with Database, SQL etc.
                    • Aware of ITIL concepts like Incident and Problem Management
                    • Ability to troubleshoot issues and perform RCA at a short interval
                    • Ability to think out of box and provide innovative solutions
                    • Strong analytical and problem solving skills --- Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.
                    • Ensure production and performance SLAs are met and escalate issues which needs attention.
                    • Support of on-call rotation for off-hours and weekend support as needed.
                    • Positive 'can do' attitude
                    • Continuous improvement mindset Desired Skills
                      • Experience in job scheduling tools like Autosys
                      • Linux/Unix shell scripting
                      • ITSM BMC Remedy Core Technology Infrastructure Organization:
                        • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
                        • Excels in working among diverse viewpoints to determine the best path forward
                        • Experience in connecting with a diverse set of clients to understand future business needs --- is a continuous learner
                        • Commitment to challenging the status quo and promoting positive change
                        • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
                        • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people. Shift:1st shift (United States of America) Hours Per Week:--40

Keywords: Bank of America, Chandler , Production Services Lead , Core Technology Infrastructure, IT / Software / Systems , Chandler, Arizona

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