Field Service Engineer

Company: Orion Talent
Location: Chandler
Posted on: September 1, 2024

Job Description:

Position Details:

Title: Field Service Engineer

Location: Chandler, AZ

Shift: Days. Training period will be on days (M-F) and convert to CWW or alternative workweeks Compensation: $34 - $37+/hr base depending on qualifications and experience along with OT as needed. If you ever rotate onto a schedule that includes nights, you will receive a 15% differential added to your base pay.

Benefits: Starting on day one, you will also be offered a generous, fully vested 401(k) package with matching contribution by the company of 50% on the first 6% of eligible contributions. In addition, the Employee Stock Purchase Program will allow you to become a Shareholder at a discounted rate. Your package also comes with arguably the best Medical, Dental, and Vision plan in the industry, complete with flexible spending options, Group Life Insurance, Accidental Death & Dismemberment, Voluntary AD&D, Supplemental Life Insurance, Short and Long-Term Disability. You also receive 12 days PTO per year, with 12 paid holidays (or triple time + an additional PTO day to be used later if you work over a holiday). Educational assistance is also offered (up to $15k/yr) and well at a Fitness Reimbursement, Adoption Assistance, Commuter Benefits and much more!

Travel: Expect 6 weeks travel (domestic and international), home for 1 week then back on the road, this cycle is continual

Vaccine Requirement: Yes

The Group You'll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You'll Make

As a Field Service Engineer, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

Responsibilities:

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of complex electro-mechanical and electronic systems at customer sites.
Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment
Keep up to date on semiconductor capital equipment and products through learning, training, and
Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between the company and the customer.
Serve as a subject matter expert, representing the company to our valued customers, delivering exceptional customer
Troubleshoot and create customer response action plans to support customer
Transparently discuss opportunities and challenges with customer to increase trust.
Provide technical instruction and mentoring for more junior engineers
Qualifications:

5+ years of experience performing installation, maintenance, repair, or troubleshooting of complex electro-mechanical capital equipment (semiconductor is a plus).
Bachelor's degree in Electronics, Engineering, or related field is a plus.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom
Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
Communication skills, both written and verbal, in English.
Foundational analytical and problem-solving skills.
Performance Skills: The following traits and capabilities are required for successful performance in this role and must be displayed in the interview:

Ability to create and achieve a schedule of required tasks
Strong electromechanical foundation to perform hands-on troubleshooting and repair (sometimes in the absence of manuals)
Familiar with basic equipment performance
Intermediate Excel, Word, PowerPoint
Excellent oral and written communication
Great interpersonal skills and customer service presence
Highly motivated and a self-starter with desire to advance

Keywords: Orion Talent, Chandler , Field Service Engineer, IT / Software / Systems , Chandler, Arizona