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Technical Support Consultant

Company: Collabera
Location: Chandler
Posted on: December 8, 2018

Job Description:

******************************************************************************************************************Top-Tier financial industry client has openings for a Technical Support Consultant with, Troubleshooting & Banking experience. *******************************************************************************************************************Job Title: Technical Support ConsultantLocation: Chandler, AZ Skills: Troubleshooting, Support The Opportunity:Client: Direct ClientLocation: Chandler, AZJob Title: Technical Support ConsultantDuration: 12 Months (Contract to Hire) Required Skills:

  • Looking for someone with strong analytical skills.
  • Someone who has the ability to manage and run the meetings.
  • Someone who have the ability to navigate through technical conversations and able to understand the problems completely.
  • Someone who can understand technical issues and relate those to non-technical people should be able to explain in details to non-technical people. Responsibilities:
    • Provides support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
    • Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems
    • Evaluates service level agreement criteria and identifies gaps in current technology process
    • Participates in migrations from development to production, upgrades, installations and/or configurations
    • May write queries to extract data and validates data loads
    • Completes project sizing
    • Updates/writes documentation and procedures and assists with related training
    • Troubleshoots network, hardware and software issues using general guidelines, templates or direction from others
    • Participates in writing test scripts
    • Maintains change or issue logs; analyzes performance trends and recommends process improvements
    • Understands quality, security and compliance requirements for supported areas and reviews changes for risk to production systems
    • Participates in testing and updating the business continuation plan. ******************************************************************************************************************If you find yourself a match to above opening and had worked with Support, Troubleshooting & Banking Contact (Walid Khan)Contact -
    • ****************************************************************************************************************** - provided by Dice Troubleshooting, Support

      Keywords: Collabera, Chandler , Technical Support Consultant, IT / Software / Systems , Chandler, Arizona

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