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Global Service Center Technician

Company: Frontline Source Group
Location: Chandler
Posted on: September 14, 2019

Job Description:

Global Service Center Technician III Our client located in Chandler, AZ is in need of a Global Service Center Technician III for a long-term contract opportunity. Company Profile: Global Real Estate InvestmentFintech Global Service Center Technician III Role: Respond to all customer tickets through email, phone and chat queues, then rank customer escalations adhering to customer-specific procedures and Service Level Agreements, and close tickets by document steps taken to resolve issue.Ensure maximum possible service availability and performanceMonitor and respond to alerts and alarms on customer network services Coordinate incident management processVerify all customer tickets against data base to ensure the client contact is authorized to open a trouble ticketMonitor infrastructure, alarm panels, network and customer hardware utilizing on-line tools and systemsHardware configuration, server builds, rack and stacking, equipment and LAN may be requiredPerform initial troubleshooting and restore failed server hardwarePerform tape swaps, DNS changes, RFCs and other customer requests when askedProduce customer web and network reports weekly Global Service Center Technician III Background Profile: Bachelor s degree required or equivalent work experienceMust have 7 + years of NOC or data center technician experience Must have event, incident and/or change management experienceCustomer-facing skills are requiredExperience with the following is valuable UPS, ATS, PDU, Chillers, Air Handling units, CRACHave a strong understanding of facility infrastructure specifically to the electrical and mechanical systems used in a data center environment Ability to work on-call rotation on nights, weekends and holidays is mandatoryStrong verbal and written communication skillsFollowing certifications are preferred: MCP, MCSA, A+, NETWORK+, MCSE Network or equivalent required, CCNA, CCDA, CCNP, JNCIA, JNCIP or JNCIS Ability to identify and resolve moderate technical issues related to Internet protocols, TCP/IP, FTP, HTTP. Experience with HP ProLiant servers, Windows 2XXX server preferred Knowledge of Zendesk a huge plusKnowledge of ticketing systems plus mission critical and network monitoring toolsCisco route/switch experience required Features and Benefits while On Contract: Free parking Work play environment in a state of the art facilityGreat pay Features and Benefits offered by the client if hired on permanently: Medical, Dental, Vision, and Life Insurance planGenerous 401K matching and Profit SharingMore than typical PTO, Holiday, and additional bonus day plan Disclaimer: sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job. - provided by Dice

Keywords: Frontline Source Group, Chandler , Global Service Center Technician, IT / Software / Systems , Chandler, Arizona

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