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Loss Mitigation Single Point of Contact

Company: ServiceLink
Location: Chandler
Posted on: December 5, 2019

Job Description:

Loss Mitigation Single Point of Contact A re you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Single Point of Contact. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. A DAY IN THE LIFE. In this role, you will... - Manage individual pipeline of loans - Make outbound calls, answer inbound calls and return voicemails - Explain Loss Mitigation and what options are available - Accept payments/work out Repayment Plans - Participate in Campaign calls - Learn the process of FNMA, FHLMC, FHA, VA, GNMA and Private Investors - Interact with team, Team Lead, and Supervisor - Interact with clients borrowers and internal departments WHO YOU ARE You possess ... - Great communication skills (verbal and written) - Team oriented - The ability to multi-task - Self-motivated - Proactive - Attention to detail - Great negotiations skills - Reliability WHO WE ARE About us ... LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. DETAILED JOB DUTIES - Perform welcome calls on all newly assigned files - Obtain and evaluate all relevant information to handle inquiries and complaints correctly and in a timely manner - Maintain client/customer focus at all times by taking ownership of all inquiries and proactively following through to resolution - Be able to manage a pipeline of loans, with each loan being reviewed on a weekly basis - Generate outbound phone calls and when contact is made determine reasons for nonpayment and negotiate payment arrangements - Serve as a point of contact for active duty military with SCRA protection - Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt - Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and maintain licensure throughout employment* - Be able to explain the different processes in the Collection, Loss Mitigation, and Foreclosure process - Be able to review the loan on MSP, LPS-PM, and AMS, to explain to the homeowner where they are in the process - Be able to direct phone calls to the appropriate party when they are beyond the scope of business - Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt. - Interact with Supervisor and Team Lead to ensure best practices are followed and issues are communicated timely - Learn processes for FNMA, FHLMC, FHA, VA and GNMA and Private Investors - Interact with clients and internal departments to address/resolve open items. - Be proactive furthering knowledge via corporate training courses and online training - As directed by supervisor, cross-train on and perform other functions - Assist in projects or other duties that may be assigned - Participate in documentation collection calling campaigns - All other duties as assigned *LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam. MINIMUM QUALIFICATIONS - High School Diploma or equivalent required - College coursework in computer programming preferred - Possess 2 to 4 years of experience in mortgage servicing (similar roles may be acceptable) or an equivalent combination of education and experience - Loan servicing platform knowledge, aware of various loan products, ability to work independently, analytical mindset, organized, and good communication skills - Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook - Prefer LPS experience - Knowledge of Fair Debt Collection Protection Act - Typing speed of 50 WPM - Excellent written and verbal communication skills - Ability to work in a fast-paced environment where priorities change frequently to meet business needs - Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results - Ability to work independently as well as part of a team and focus on results - Ability to multi-task - Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines - Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information - Ability to use a dialer system to make/receive phone calls WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. ESSENTIAL FUNCTIONS Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension Understanding written sentences and paragraphs in work related documents. English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking Talking to others to convey information effectively. Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing Teaching others how to do something. Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management Managing one's own time and the time of others. Writing Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension The ability to read and understand information and ideas presented in writing. Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision The ability to see details at close range (within a few feet of the observer). Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression The ability to communicate information and ideas in speaking so others will understand. Speech Recognition The ability to identify and understand the speech of another person. Speech Clarity The ability to speak clearly so others can understand you. PHYSICAL DEMANDS Sitting up to 95% of time Walking up to 5% of timeOccasional standing, stooping, kneeling, crouching and reaching #WorkWithUs LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law. Operations All Other AZ - Chandler LoanCare Servicing Operations Nov 19, 2019, 4:51:11 PM

Keywords: ServiceLink, Chandler , Loss Mitigation Single Point of Contact, Other , Chandler, Arizona

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