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Customer Service Rep 3 - Bilingual Spanish

Company: Wells Fargo
Location: Chandler
Posted on: August 28, 2020

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The Consumer Financial Solutions (CFS) team focuses on the growth and management of Wells Fargo's consumer credit card portfolio, including general purpose and co-brand cards. In addition, our team delivers industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo and keep us focused on earning and re-earning more of their business. We also continue to explore innovative new solutions for helping consumers accomplish their financial goals. All of this is enabled by our strong teams in loan operations, project and systems delivery, customer excellence, strategy, analytics and our partners in risk, marketing and finance.
We are seeking several highly qualified customer service representatives to work with our credit card customers.
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include but are not limited to:

  • Resolving complex inquiries and complaints from internal and external customers and upon escalation
  • Processing complex transactions on-line
  • Performing extensive research to resolve the complex customer problems
  • Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone
  • Providing training on policies and procedures, new or enhanced services and/or procedural changes
  • May also offer or recommend products and services based on customer needs
  • Review data and report trends to management, and project work


    Expected Start Date: 9/28/2020Schedule: Monday - Saturday, with one off day, and applicants must be able to work as early as 7:00am and as late as 8:00pm according to business needsTraining: 7:00am - 3:00pm Monday - Friday for the first 2-4 weeks

    Required Qualifications


    • 2+ years of experience interacting with people or customers, demonstrated through work, military, or education
    • Bilingual speaking, reading, and writing proficiency in Spanish/English


      Desired Qualifications


      • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact effectively with internal and external partners and clients/customers
      • Advanced Microsoft Office skills
      • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
      • Ability to troubleshoot common computer problems
      • 6+ months of call center experience
      • Financial services industry experience
      • Knowledge and understanding of FDR (First Data Resources)
      • Knowledge and understanding of Hogan
      • Exposure to Wells Fargo CUSP application
      • Ability to take initiative and work independently with minimal supervision in a structured environment


        Other Desired Qualifications


        • Knowledge and understanding of Wells Fargo credit cards products and services


          Job Expectations


          • Must take and pass required Spanish language assessment


            Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

            AZ-Chandler: Min: $31,200 Mid: $41,500Street AddressAZ-Chandler: 2800 S Price Rd - Chandler, AZDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Chandler , Customer Service Rep 3 - Bilingual Spanish, Other , Chandler, Arizona

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