Customer Service Rep 2 - Auto

Company: Wells Fargo Bank
Location: Chandler
Posted on: September 4, 2020

Job Description:

Job Description: strongJob Description/strongbrpImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application./ppAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience./ppHelp us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you./ppConsumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed./ppOur Wells Fargo Auto team supports one of the nation's leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide./ppThe Customer Service Representative 2 with Wells Fargo Auto is responsible for servicing the transactional needs of all Direct and Indirect Auto loan customers via inbound telephone contact in a call-center environment. Delivers high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines. /ppHandles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account (i.e. Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Direct Debit Requests, Due Date Changes, Web Site navigation instruction). Offers or recommends products based on customer needs. Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system./ppThe successful candidate must be flexible and available to work any shift during the Call Center's hours of operation including the training schedule, evenings, weekends, holidays, and overtime. Works hours may change based on business need./ppTraining Schedule: 2 weeks, Monday through Friday (8am to 5pm); and 4 weeks, Monday through Friday (9am to 8pm)br /Work Schedule: Monday through Friday (11am to 8pm during Daylight Saving Time) and (12pm to 9pm during Standard Time); 1 Saturday rotation per month (7am to 3:30pm DST and 8am to 4:30pm ST)br /Overtime: mandatory up to 1.5 hours every Monday/ppThe next class start date for this position is Monday, October 19, 2020./pbrbrstrongRequired Qualifications/strongbrpspan style=font-size: 12pxulli1+ year of experience interacting with people or customers, demonstrated through work, military, or education/li/span/ul/pbrbrstrongDesired Qualifications/strongbrpspan style=font-size: 12pxulliAbility to effectively listen and elicit information/liliExcellent verbal, written, and interpersonal communication skills/liliBasic Microsoft Office skills/liliAbility to navigate multiple computer systems, applications, and utilize search tools to find information/liliAbility to troubleshoot common computer problems/liliCustomer service focus with the ability to listen to customer needs and recommend solutions/liliAbility to maintain professional etiquette under pressure/liliAbility to make timely and independent judgment decisions while working in a fast-paced and results-driven environment/liliAbility to work effectively in a team environment/liliGood attention to detail and accuracy skills/liliCall center customer service experience in the financial services industry/liliBilingual speaking proficiency in Spanish/English/li/span/ul/pbrbrstrongJob Expectations/strongbrpspan style=font-size: 12pxulliAbility to work nights, weekends, and/or holidays as needed or scheduled/liliFlexibility to adjust work schedule in accordance to the time zone for the market you are supporting/liliMust be able to attend full duration of required training period/liliWillingness to work on-site at stated location on the job opening/li/span/ul/pbrbrstrongStreet Addr

Keywords: Wells Fargo Bank, Chandler , Customer Service Rep 2 - Auto, Other , Chandler, Arizona