Front Office Specialist
Company: EyeCare Partners
Posted on: September 11, 2020
Job Description: A dynamic, fast paced and upbeat team
environment looking to bring on a Patient Service Representative.
We need a candidate excited for a career starting with this entry
level opportunity! We are committed to providing training and
resources for the right candidate to succeed. This position can
lead to opportunities in patient care, management, billing,
corporate, and much more. Our leadership team strives to know
everyone by name and loves to promote from within. This is your
chance to find a home in a rapidly growing company. Competitive
Benefits: * Paid Time Off (PTO) * Employer Matched 401k *
Health/Dental/Vision Insurance * Employee Purchase Program +
Allowance * Certification and Training Reimbursements Essential
Functions: * Facilitate patient flow * Protect patient
confidentiality * Strive for excellent patient care * Answer
inquiries through phone, email, and in person request * Effectively
communicate with patients, doctors, and managers Requirements: *
Strong customer service skills * Excitement to learn and grow *
High School Diploma or GED Equivalent Job Title: Patient Service
Representative Summary The Patient Service Representative is
responsible for the store clerical tasks such as answering phones,
greeting patients and visitors, and scheduling appointments in a
professional and timely manner. Essential Functions Welcomes and
greets all patients and visitors, in person or over the phones.
Answers the phone while maintaining a polite, consistent phone
manner using proper telephone etiquette. Responds to patients,
prospective patients, and visitor inquiries in a courteous manner.
Responsible for keeping the reception area clean and organized.
Registers new patients and updates existing patient demographics by
collecting patient detailed patient information including personal
and financial information. Facilitates patient flow by notifying
the provider of patients' arrival, being aware of delays, and
communicating with patients and clinical staff. Protects patient
confidentiality by making sure protected health information is
secured by not leaving PHI in plain sight and logging off the
computer before leaving it unattended. Supervisory Responsibility
This position has no supervisory responsibilities. Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice. Education and Experience Telephone
etiquette, customer service, basic word and excel programs, time
management, multi-tasking, organization, scheduling. High school
diploma or GED equivalent. Strong customer service. PC proficient.
Must be able to stand/walk/sit for increments of 4 hours or more.
Previous receptionist or medical office experience preferred. Work
Environment This job operates in a professional office environment.
This role routinely uses standard office equipment such as
computers, phones, photocopier, filing cabinets, and fax machines.
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job. While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
stand; walk; use hand to finger, handle or feel; and reach with
hands and arms. Must be able to move and lift up to 20 pounds.
Position Type and Hours of Work This is a full-time position. Days
and hours of work varies. Travel This position is expected to
travel less than 5%. Reports to: Optical Manager Classification:
Full Time/Non-Exempt Schedule: Varies
Keywords: EyeCare Partners, Chandler , Front Office Specialist, Other , Chandler, Arizona
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