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Customer Service Rep 3 - Bilingual Spanish

Company: Wells Fargo Bank
Location: Chandler
Posted on: October 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. The Consumer Financial Solutions (CFS) team focuses on the growth and management of Wells Fargo's consumer credit card portfolio, including general purpose and co-brand cards. In addition, our team delivers industry-leading rewards, offers and benefits that recognize and celebrate our customers' relationship with Wells Fargo and keep us focused on earning and re-earning more of their business. We also continue to explore innovative new solutions for helping consumers accomplish their financial goals. All of this is enabled by our strong teams in loan operations, project and systems delivery, customer excellence, strategy, analytics and our partners in risk, marketing and finance. We are seeking several highly qualified customer service representatives to work with our credit card customers. Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include but are not limited to: • Resolving complex inquiries and complaints from internal and external customers and upon escalation • Processing complex transactions on-line • Performing extensive research to resolve the complex customer problems • Providing guidance and assistance to less experienced representatives either on the spot and/or via telephone • Providing training on policies and procedures, new or enhanced services and/or procedural changes • May also offer or recommend products and services based on customer needs • Review data and report trends to management, and project work Expected Start Date: 11/30/2020 Schedule: Monday - Saturday, with one off day, and applicants must be able to work as early as 7:00am and as late as 8:00pm according to business needs Training: 7:00am - 3:00pm Monday - Friday for the first 2-4 weeks Required Qualifications * 2+ years of experience interacting with people or customers, demonstrated through work, military, or education * Bilingual speaking, reading, and writing proficiency in Spanish/English Desired Qualifications * Experience processing complex transactions and performing extensive research to resolve complex customer inquiries * Excellent verbal, written, and interpersonal communication skills * Ability to interact effectively with internal and external partners and clients/customers * Advanced Microsoft Office skills * Ability to navigate multiple computer systems, applications, and utilize search tools to find information * Ability to troubleshoot common computer problems * 6+ months of call center experience * Financial services industry experience * Knowledge and understanding of FDR (First Data Resources) * Knowledge and understanding of Hogan * Exposure to Wells Fargo CUSP application * Ability to take initiative and work independently with minimal supervision in a structured environment Other Desired Qualifications * Knowledge and understanding of Wells Fargo credit cards products and services Job Expectations * Must take and pass required Spanish language assessment Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. AZ-Chandler: Min: $31,200 Mid: $41,500 Street Address AZ-Chandler: 2800 S Price Rd - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the cand

Keywords: Wells Fargo Bank, Chandler , Customer Service Rep 3 - Bilingual Spanish, Other , Chandler, Arizona

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