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Account Resolution Specialist 4

Company: Wells Fargo
Location: Chandler
Posted on: November 18, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers. Our Wells Fargo Auto team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide.Senior level role responsible for providing quality customer experience while working to collect and negotiate terms of repayment on non-routine complex/specialized outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an autodialer or direct dial system to initiate customer contact and determine reason for delinquency and to obtain payment commitment. Provides exceptional service while being empathetic when evaluating unique customers situation to provide relevant solutions. Makes decisions about acceptance/return of partial payments. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Handles most complex escalated collection inquiries and issues. May assist with compiling statistical reports and other special projects. Expert level role responsible for providing a quality customer experience while working to collect/resolve outstanding account balances. Specializes in one or more areas such as: legal, bankruptcy, probate, foreclosure or repossession. May develop location information about debtors for purpose of collecting past due payments. Works in a professional, customer-centric high volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment. Has higher level of decision-making authority when working accounts. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Researches and provides guidance to resolve the most complex escalated inquiries and issues. May assist with compiling statistical reports and other special projects. Job responsibilities may include: * Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment. * Consistently learn and apply operational policies and State & Federal regulations governing collection practices. * Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics. * Complete other duties as assigned by leadership. Hours/Schedule: Mon-Fri 7:00am-4:00pm or Mon-Fri 8:00am-5:00pm Flexible to work any hours during department's hours of operation. Required Qualifications - 4+ years of experience (including 2+ years of collections experience) in one or a combination of the following: collections, customer contact, customer service, or sales environment demonstrated through work or military experience Other Desired Qualifications * Ability to exercise independent judgment to identify and resolve problems * Knowledge and understanding of the Fair Debt Collection Privacy Act (FDCPA) Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. AZ-Chandler: Min: $38,500 Mid: $52,800 Street Address AZ-Chandler: 2501 S Price Rd - Chandler, AZ Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Skills/Requirements Job Reference #: Job Status: Date Posted: 11/13/2020 Pay Rate: Recruiter and Available Location Information -, Chandler, AZ 85224

Keywords: Wells Fargo, Chandler , Account Resolution Specialist 4, Other , Chandler, Arizona

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