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Technical Support Representative

Company: Data Inc
Location: Chandler
Posted on: January 12, 2021

Job Description:

This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools. Key Responsibilities Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's) Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service Key Skills and Experience Excellent written and verbal communication skills Detailed oriented Minimal issues with attendance/tardiness Desired experience in Microsoft Office application suite 1-2 years experience desired in information technology, but not required (In-house training will be conducted) 1-3 years experience desired in Customer Service, preferred Experience in a call center environment Qualification Rating Qualification RatingJob Requirements:This individual is responsible for providing first level diagnosis and troubleshooting (hardware, software, and mobile devices) to support the functionality of internal associates and their tools. Key Responsibilities Troubleshoot hardware/software via telephone and/or live chat for employees and consultants worldwide Ability to utilize multiple resources to determine cause and resolution of technology break/fix items (including basic how-to's) Technology knowledge may include, but not limited to: Windows 7/XP/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and incident management systems Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service Key Skills and Experience Excellent written and verbal communication skills Detailed oriented Minimal issues with attendance/tardiness Desired experience in Microsoft Office application suite 1-2 years experience desired in information technology, but not required (In-house training will be conducted) 1-3 years experience desired in Customer Service, preferred Experience in a call center environment Qualification Rating Qualification Rating

Keywords: Data Inc, Chandler , Technical Support Representative, Other , Chandler, Arizona

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