Call Center Assistant
Company: CarMax
Location: Chandler
Posted on: February 25, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281CarMax, the way your career should be!--Provide an iconic
customer experienceAs an associate at one of our Contact Centers,
you?ll ensure we?re putting people first. You?ll handle a wide
range of customer interactions and make it easy for them to buy and
finance the right car for their needs, making their lives much
easier. Whether you?re talking to a customer on the phone, working
with them online, or answering their questions via text message,
your care and empathy will give them the personalized experience
they deserve.--What you will do ? Essential responsibilitiesConnect
with customers online and over the phone to answer customer
questions, conduct follow ups, and confirm appointments to best
support the customerTriage incoming calls to the appropriate person
or department to best assist the customerComplete administrative
tasks such as processing payments and updating information in our
CarMax systemsUnderstand and adhere to company policies and
procedures including collection policies/lawsLearn and succeed as
part of a teamThis is a high-energy environment where you will work
as a team to meet goals. We?ll give you everything you need to be
the best you can be. You will handle a wide range of customer
interactions and make sure everything goes smoothly, so the ability
to quickly build rapport with people and understand their needs is
essential. We will work and learn as a team.Qualifications and
requirementsHigh school diploma, or equivalent to 1-month related
experienceThrive in a high energy and fast-paced environmentSpeak
and listen effectively with CarMax customers via phone or in
writingStrong written and verbal communication skillsBasic computer
knowledge, including word processing and typing skillsWorking
conditionsPleasant but noisy office environmentFlexible work hours
with shifts that may include nights, weekends, and holidaysWears
CarMax clothing (acquired through the company) at all times while
working in the storeAdhere to all CarMax policies including, but
not limited to, Attendance, Proper Recording of Time, Asset
Protection, EH&S (Environmental, Health & Safety), and
Standards of Professional AppearanceAbout CarMaxCarMax disrupted
the auto industry by delivering the honest, transparent and
high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation?s largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Chandler , Call Center Assistant, Other , Chandler, Arizona
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