Guest Service Agent (Grave Shift)
Company: Gila River Gaming Enterprises Inc.
Posted on: May 3, 2021
Pay Range: $15.00 - $17.09 per hour This position serves as the
most critical point of contact for our hotel guests during their
arrivals and departures from the hotel, primarily by performing
check-in and check-out at and near the hotel entrance and guest
reception areas. Essential Duties and Responsibilities: Provides
and unsurpassed level of pleasant service to all guests during each
interaction through a consistently energized, positive and
optimistic behavioral style. Greets and welcomes guests upon
arrival with a friendly and sincere welcome while utilizing a
positive and clear speaking voice, listens to and understands
requests, and responds with answers meeting the reasonable needs
and desires of guests. Completes the registration process by
inputting and retrieving information from the computer system,
confirming pertinent information including number of guests and
room rate. Makes appropriate selection of room(s) based on guest
reservation information and desired room rates(s). Provides welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate. Verifies and imprints credit cards for
authorization using electronic acceptance methods. Handles cash,
makes change, and balances an assigned house bank while accurately
maintaining and accounting for all cash, check and credit
transactions. Performs other special projects and duties as
assigned. Skills/ Requirements High School Diploma or GED or one
(1) year of guest facing and interaction experience, preferably in
a hotel setting or hospitality related business environment. Must
have basic computer skills with Microsoft Office Suite software.
Must pass a pre-employment drug/alcohol test and agree to maintain
a Drug-Free Workplace as a condition of employment. Must pass a
full background check to be certified/licensed prior to employment.
Must be able to work in a smoking environment. Important Notes
There are suitability standards that all applicants must meet in
order to obtain employment with Gila River Gaming Enterprises, Inc.
Applicants who have felonies, warrants, outstanding tickets,
shoplifting or theft convictions will be ineligible for employment.
Hiring Preference: Given in this order; first, to a qualified Gila
River Indian Community Member; other Native Americans; spouse or
adult child of a Gila River Member; other qualified candidate.by
Keywords: Gila River Gaming Enterprises Inc., Chandler , Guest Service Agent (Grave Shift), Other , Chandler, Arizona
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