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Host/Hostess

Company: Stone & Vine Urban Italian
Location: Chandler
Posted on: May 3, 2021

Job Description:

SUMMARY OF POSITIONAs the initial guest contact, the Front Desk sets the tone for the entire dining experience. The host/hostess plays an essential role in establishing a positive and lasting relationship with our guests. The host/hostess is the first person to see the guest before they dine and the last person to see the guest before they leave. Warmly greet and welcome guests on arrival and say good-bye and thank you upon departure. Manage the efficient and timely seating of our guests to a table that best serves their needs.DUTIES & RESPONSIBILITIES

  • Know and follow all JGP policies & procedures.
  • Warmly and graciously welcome and greet guests upon arrival.
  • Make all our guests feel comfortable and let them know you are there to personally take care of them.
  • Know regular guests by name; know their preferences and needs.
  • When possible, open the front door for guests entering or leaving the restaurant.
  • When on a wait, record guests name and number of people in party, provide guests with estimated waiting time.
  • Call out name and number of party when tables become available.
  • Accommodate special seating requests for guests when- ever possible.
  • Seat guests based on guest preferences and balancing of customer flow in service stations.
  • Upon seating, offer guests a menu and inspect table for proper presentation and completeness.
  • Thank guests as they leave and invite them to return.
  • Answer incoming phone calls; take complete messages, complete timely call backs.
  • Maintain the look and operation of front foyer for a positive first impression.
  • Ensure adequate inventory of office supplies at the front desk.
  • Maintain condition and inventory of menus.
  • Perform side work at the start and end of each shift as required by assignment.
  • Inspect restroom every 30 minutes, clean and stock as needed.
  • Be ready and willing to assist fellow employees as situations arise.
  • Provide guest feedback to management.
  • Participate in proactive communication to help us avoid and solve operational, HR, and financial issues.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
REQUIREMENTS
  • Prior restaurants experience preferred.
  • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Must have a great personality, desire to serve guests, and enjoy working as part of a team.
  • Must have the ability to accurately input information on paper or computerized system.
  • Must be able to work in a standing position for long periods of time (up to 8 hours)
  • Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
  • Must maintain a neat, clean, and well-groomed appearance per JGP standards.
  • Must follow safety procedures closely.
  • Must be able to work on holidays and/or weekends.

Keywords: Stone & Vine Urban Italian, Chandler , Host/Hostess, Other , Chandler, Arizona

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