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Shift Lead

Company: Firehouse Subs
Location: Chandler
Posted on: May 3, 2021

Job Description:

Company Introduction:
Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.Overview:

We are looking for the next ROCK STAR to join our family at Firehouse Sub's! Part-time positions are available in most locations. Shift Leaders must understand the importance of the customer experience and understand that they are the Face of Firehouse Subs.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity. The incumbent is responsible for acting in accordance with Firehouse Sub's policies and procedures.

Essential Functions include:

  • Ensure the restaurant is in full compliance with all local, state and federal regulations.

  • Ensure knowledge, adherence and enforcement of all Firehouse Subs policies and procedures.

  • Ensure profitability of the business by operating shifts within established guidelines and requirements for food cost, labor, controllable spending, utilities and sales growth.

  • Provide leadership to the restaurant team to consistently meet standards of superior customer service, quality and cleanliness while embracing the Firehouse Subs Culture of a cheerful and fun work environment.

  • Leadership and professionalism.

  • Be the Role Model for delivering operations excellence.

  • Able to develop, train, teach, coach and follow-up with an overall shift team of 3-6 persons.

  • Be available to work any and all shifts.

  • Be able to plan, organize and prioritize your responsibilities.

  • Development of self and team members by following a continual learning model

  • Be able to take responsibility and accountability for own actions and results

  • Be accountable for the upkeep and condition of all materials and equipment used within the restaurant or provided to me to use as part of the job/role.

  • Be able to extend and accept constructive feedback and praise

  • Ensure image criteria and requirements are followed by self and team.

  • Assist the Assistant Manager and General Manager in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.

  • Participate in interviewing, training and disciplining employees under the guidance of the general manager.

  • Ensure required programs, reports and legal documents are accurate, complete and accomplished on schedule.

  • Be Ready, Be Focused, Be Here!

  • Understand that Firehouse Subs has a Mission Statement. This outline in detail specifically what is important and critical to the Firehouse Subs brand.

  • Demonstrate behavior of the concept of Customer Comes First, Dining Room Second, Everything Else is Last

  • Execute your daily duties with the Firehouse Subs beliefs and Values in mind:

  • Treat People Fairly

  • Stay Guest Focused

  • Set High Standards

  • Work Hard and Learn

  • Give Back to the Community

Additional Requirements:

  • Able to work on his/her feet for extended periods of time

  • Able to lift up to 50 lbs

  • Represent Firehouse Subs in a professional and positive manner at all times

  • Communicate effectively to Owners, District Manager, General Manager and Firehouse Subs Home Office Personnel all issues and opportunities which may impact business

  • Maintain all equipment in full working order and communicate problems immediately to the General Manager

  • Able to consistently complete the required administration of paperwork, cash handling and complete use of checklists

  • Must have transportation for ongoing restaurant business needs throughout the day and shifts

  • Being proficient in the use of Microsoft Office is preferred

  • Any other duties assigned by GM/DM/Owner.


Paid Training

Discounts on meals

Excellent growth opportunities

Flexible scheduling

Keywords: Firehouse Subs, Chandler , Shift Lead, Other , Chandler, Arizona

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