Assistant Food and Beverage Operations Manager
Company: Marriott Hotels
Posted on: May 3, 2021
Posting Date Apr 23, 2021Job Number 21034579Job Category Food
and Beverage & CulinaryLocation Sheraton Grand at Wild Horse Pass,
5594 W Wildhorse Pass Blvd, Chandler, Arizona, United States VIEW
ON MAPBrand Sheraton Hotels & ResortsSchedule Full-TimeRelocation?
NPosition Type ManagementLocated Remotely? NAt Sheraton, we go
above and beyond in everything we do. We are inspired by our guests
and one another and are driven to make things better. We love what
we do, and we give it all weve got on property and off. When guests
stay with us, its not just a room with a bed that theyre buying.
Its an experience. Were looking for someone who is ready to go
beyond in everything they do. If you are someone with a genuine
drive to improve your life and the lives of those around you, we
encourage you to explore careers with Sheraton. JOB SUMMARY Assists
with supervising food and beverage/culinary daily operations.
Responsibilities include ensuring guest and employee satisfaction
while maintaining the operating budget. Ensures standards and legal
obligations are followed. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 3 years experience in the
food and beverage, culinary, or related professional area. OR
2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the food and
beverage, culinary, or related professional area. CORE WORK
ACTIVITIES Assisting in Managing Day-to-Day Operations Assists in
the ordering of F&B supplies, cleaning supplies and uniforms.
Supervises daily F&B shift operation and ensures compliance
with all F&B policies, standards and procedures. Supports and
supervises an effective monthly self inspection program. Operates
all department equipment as necessary and reports malfunction.
Supervises staffing levels to ensure that guest service,
operational needs, and financial objective are met. Encourages and
builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and
accomplish your work. Celebrates and fosters decisions that result
in successes as well as failures. Communicates areas that need
attention to staff and follows up to ensure understanding.
Coordinates cleaning program in all F&B areas (including
General clean), identifying trends and making recommendation for
improvements. Follows property specific second effort and recovery
plan. Stays readily available/ approachable for all team members.
Demonstrates knowledge of the brand specific service culture.
Ensuring Exceptional Customer Service Provides services that are
above and beyond for customer satisfaction and retention. Serves as
a role model to demonstrate appropriate behaviors. Manages
day-to-day operations, ensuring the quality, standards and meeting
the expectations of the customers on a daily basis. Takes proactive
approaches when dealing with guest concerns. Sets a positive
example for guest relations. Stays readily available/ approachable
for all guests. Reviews comment cards and guest satisfaction
results with employees. Responds in a timely manner to customer
service department request. Additional Responsibilities Provides
information to supervisors and co-workers by telephone, in written
form, e-mail, or in person. Analyzes information and evaluates
results to choose the best solution and solve problems. Performs
hourly job function if necessary. Extends professionalism and
courtesy to team members at all times. Comprehends budgets,
operating statements and payroll progress report. Marriott
International is an equal opportunity employer.We believe in hiring
a diverse workforce and sustaining an inclusive, people-first
culture.We are committed to non-discrimination onanyprotectedbasis,
such as disability and veteran status, or any other basis covered
under applicable law.
Keywords: Marriott Hotels, Chandler , Assistant Food and Beverage Operations Manager, Other , Chandler, Arizona
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