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Technical Support Site Manager

Company: Tokyo Electron Ltd
Location: Chandler
Posted on: June 8, 2021

Job Description:

Job Description


  • Oversees managers and supervisors assigned to escalations and has direct management of escalations on site if required.
  • Builds strong relationships and interfaces extensively with multiple Business Unit Technical Support Managers to support customer's support related business processes.
  • Interfaces with multiple Business Unit and regional support organizations including at times Business Unit GM, President and VPs, and Factory and Regional management.
  • Manages performance metrics and KPIs. Provides feedback results to team members on items such as financials, escalation management, and technical skills, in order to enhance the quality of support delivered to internal and external customers.
  • Implements programs to improve key departmental metrics.
  • Assists in the professional and technical development of technical staff enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
  • Builds and executes strategies to support both the mission and goals of TEL and multiple BUs in Japan.
  • Coordinates assignment of expat personnel assigned to the US.
  • Assists in the preparation of budget for semiannual budget process to include expense, headcount and revenue.
  • Builds strong relationships with the FST and Sales organizations to better manage customer's technical needs.

Typical Education and Experience

Bachelor's Degree with 8 years of related experience; or Master's Degree with 6 years of related experience; or Associate's Degree with 12 years of related experience; or 16 years of experience in lieu of degree. High school diploma or equivalent required.

Physical Demands and Work Conditions

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

Keywords: Tokyo Electron Ltd, Chandler , Technical Support Site Manager, Other , Chandler, Arizona

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