Tech Operations Sr Associate

Company: Wells Fargo
Location: Chandler
Posted on: June 9, 2021

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Information and Cyber Security (ICS) organization has an opening for a Technology Operations Associate position on the Identity and Access Management (IAM) Access Monitoring Team. The position is responsible for reviewing security incident activities across the enterprise for compliance with Wells Fargo controls and standards. This position will focus on monitoring privileged and service account events to identify unauthorized or malicious activities using event logging, behavioral analytic and monitoring tools.

Responsibilities include:

• Provide daily monitoring of privileged and service account activities across the Wells Fargo UNIX / Linux, Windows, Mainframes, iSeries and database platforms including Oracle, SQL, Teradata, Sybase, and Mongo platforms;
• Enforce Wells Fargo privileged and service account access security policies, standards and risk controls;
• Escalation of authentication and access activities that don't align with Wells Fargo controls or industry best practices;
• Assist in improving processes, identify efficiencies and recommend solution enhancements to improve service level delivery;
• Collaboration with members of Identity and Access Management and the Cyber Threat Security Content Deliver team to improve alerting capabilities to drive risk reduction across the Wells Fargo enterprise.
• Maintains a broad awareness of the state of information security across the enterprise and industry and influences change to information security policy, standards and procedures for systems/applications/tools;
• Participate in compliance and oversight activities related to monitoring activities;
• Create and maintain documentation including procedures, workflows and processes;

Required Qualifications

• 7+ years of experience with Information Technology Infrastructure Library (ITIL), demonstrated through work, military, or education
• 7+ years of experience in production supporting, including problem identification, ticket documentation, and customer/vendor relations, demonstrated through work, military, or education
• 7+ years of experience using ticket tracking tools for change management, problem and incident management, and availability management, demonstrated through work, military, or education
• 7+ years of IAM (Identity and Access Management) experience with application on-boarding, certifications, or role management
• 7+ years of database experience with at least two of the following platforms: MSSQL, MongoDB, DB2 LUW, Teradata, or Sybase

Desired Qualifications

• Experience with Information Technology Infrastructure Library (ITIL)
• Practical agile methodology experience
• Strong presentation skills
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Strong analytical skills and ability to solve complex technical problems
• Ability to take an active role in the education, mentoring and training of less experienced team members
• Ability to coordinate completion of multiple tasks and meet aggressive time frames
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast paced deadline driven environment
• Ability to assess current processes/procedures and make recommendations for efficiency
• A BS/BA degree or higher in science or technology

Other Desired Qualifications

• Production environment experience using a workflow system with proven high volume/high quality;
• Experience with Technology Help Desk functions;
• Active Information Security certifications (Examples: CISSP, CISM, CISA)
• Knowledge of privileged access management and best practices on cloud platforms
• Knowledge of security incident monitoring tools such as Splunk enterprise security, Gurucul or True Fort
• Knowledge of Identity data analytics and machine learning security models to detect insider threats and risks.
• Knowledge and understanding of regulatory compliance requirements surrounding HIPAA, PCI, GLBA, SOX, and SAS70
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, and Project) skills
• Knowledge and understanding of information security industry standards and government regulations
• Knowledge and understanding of technical documentation
• Good problem solving and analytical skills
• Knowledge of diagnostic and support tools used in a support environment
• Experience with Help Desk or Production Support in a financial services company
• Advanced Information Security technical skills and knowledge and understanding of information security practices and policies
• Excellent verbal, written, and interpersonal communication skills
• Experience working in a large enterprise environment

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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