Customer Solutions Teammate - Product and Site Support - Chandler
Posted on: June 9, 2021
Who we are
Fueled by a fundamental belief that having access to financial
services creates opportunity, PayPal (NASDAQ: PYPL) is committed to
democratizing financial services and empowering people and
businesses to join and thrive in the global economy. Our open
digital payments platform gives PayPal's 375 million active account
holders the confidence to connect and transact in new and powerful
ways, whether they are online, on a mobile device, in an app, or in
person. Through a combination of technological innovation and
strategic partnerships, PayPal creates better ways to manage and
move money, and offers choice and flexibility when sending
payments, paying or getting paid. Available in more than 200
markets around the world, the PayPal platform, including Braintree,
Venmo and Xoom, enables consumers and merchants to receive money in
more than 100 currencies, withdraw funds in 56 currencies and hold
balances in their PayPal accounts in 25 currencies.
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Job Description Summary:
Do you enjoy solving problems and helping people? Want to join a
company that will give you industry leading training, cutting edge
technology and access to worldwide, world-class customers?
Join PayPal's Global Customer Operations team and work in an
environment that is casual, team-oriented, community focused and
believes in the importance of work life balance!
As a Customer Service Teammate in Product and Site Support your
responsibilities will be: to create effortless experiences by
assisting our customers in issue resolution with helpful, efficient
and accurate answers to their questions. A successful teammate
exhibits strong written and verbal communication skills, excels at
customer interaction, delivers practical solutions, thrives in
quick paced, ever changing, ambiguous and collaborative team
As a Teammate you will:
- Confidently answer contacts, through multiple channels (i.e..
Phone, Email, Chat), from customers our company's products and
- Proactively guide and address customer questions throughout
entire contact regarding but not limited to; PayPal Products,
Services, Buttons, Shipping Labels, Marketing Promotions, PayPal
Here, Digital Coupons, Invoices and simple Integration
- Champion the customer's issues and work on their behalf to
achieve resolution to queries real time and build long term loyalty
- Adhere to guidelines for account confidentiality and maintain
the privacy and security of all PayPal customers.
- Take a dynamic approach with customers, research inquiries
using appropriate technology, reach a complete and accurate
resolution while addressing future business needs to prevent
- Recommend alternatives to achieve mutually beneficial outcomes
and to deepen the customers' understanding about features and
benefits of PayPal products in order to improve their satisfaction
and expand their relationship with PayPal
- Balance the needs of the customer and business while driving
loyalty and long-term value
- Escalate customer contacts as necessary. Forward customer
feedback regarding feature requests, product gaps, policy and/or
process pain points.
- Own your own learning and work to develop skills through all
knowledge channels about PayPal's business, new features, products
- Conduct occasional outbound contacts to deliver consumer and
merchant education via telephone, email or chat. Ensure new
consumers and merchants acknowledge general PayPal related policies
and processes and facilitate them to activate transactions.
- Develop and maintain cross functional proficiency within
selected departments, including buyer product information,
Compliance and Risk Operations.
- High School Diploma or equivalent required
- 100% attendance is required throughout training. Training is
always Monday - Friday.
- Shifts can vary weekdays/weekends between the hours of 6am -
8pm. Expect non-traditional shifts.
PayPal Benefits: (All Benefits start on Day 1)
- Medical, Dental and Vision.
- After 5 years of service you get a 4 week paid sabbatical.
- Community Involvement.
- Educational Assistance.
- And Many Many MORE
Chandler, Arizona, United States of America
We're a purpose-driven company whose beliefs are the foundation
for how we conduct business every day. We hold ourselves to our One
Team Behaviors which demand that we hold the highest ethical
standards, to empower an open and diverse workplace, and strive to
treat everyone who is touched by our business with dignity and
respect. Our employees challenge the status quo, ask questions, and
find solutions. We want to break down barriers to financial
empowerment. Join us as we change the way the world defines
PayPal provides equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship
status, physical or mental disability, race, religion, creed,
gender, sex, pregnancy, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard
to public assistance, veteran status, or any other characteristic
protected by federal, state or local law. In addition, PayPal will
provide reasonable accommodations for qualified individuals with
disabilities. If you are unable to submit an application because of
incompatible assistive technology or a disability, please contact
us at email@example.com.
Keywords: PayPal, Chandler , Customer Solutions Teammate - Product and Site Support - Chandler, Other , Chandler, Arizona
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