Senior Computer Operator
Company: Sonora Quest Laboratories
Posted on: June 10, 2021
IT Service Delivery-Ref Lab
Position is responsible for providing customer and data center
support for all LSA/SQL computer systems and meeting production
goals. Performs an advanced range of computer operations duties;
required to identify, document, resolve and escalate existing and
potential problems conditions using available software tools,
procedures and problem solving techniques in accordance with
Monitor all mainframe and other computer systems in the data
center. Recognize, troubleshoot and report all service affecting
system, network and application problems. Escalate issues to
appropriate support personnel as necessary. Maintain log records of
all monitoring activities as well as problem documentation.
Perform and monitor daily backup and data archive on all
computer systems to ensure integrity and completion. Maintain tape
library and database according to retention and tape rotation
requirements, including off-site storage and return.
Prepare, print and distribute daily, weekly, monthly, and ad hoc
reports generated from multiple systems in support of enterprise
operations and client requirements. Reviews output for quality at
pre-determined times; investigates and resolves reporting
Monitor remote client reporting mechanisms including autodial,
autofax and electronic transmissions. Investigate and resolve
reporting delivery issues, working proactively to resolve issues
before they become a problem.
Responsible for deployment of remote client devices; including
testing for proper functionality, coordination of maintenance and
repair, initial and ongoing software setup on LIS and device.
Coordinate with external client and/or Marketing personnel to
initialize and establish remote reporting in client offices.
Maintain database of equipment inventory.
- Respond to and troubleshoot end user equipment, user and
networking issues; including replacing equipment, resetting user
accounts and networked devices. May escalate to appropriate support
Analytical skills, computer skills, problem solving, reasoning,
thinking, judgment, verbal communication, follow-up, writing,
reading, ability to manage multiple concurrent projects, frequent
interruptions. Computer skills, database skills, writing, reading,
written communication. Ability to lift and carry up to 30
Three years computer operations experience is required working
in a multi-vendor data center.
Requires working knowledge of mainframe and windows server
environments including VMS, MPE, Windows operating systems and
- Ability to work all shifts when necessary.
- Additional related education and/or experience.
Keywords: Sonora Quest Laboratories, Chandler , Senior Computer Operator, Other , Chandler, Arizona
Didn't find what you're looking for? Search again!