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Senior Computer Operator

Company: Sonora Quest Laboratories
Location: Chandler
Posted on: June 10, 2021

Job Description:

Primary City/State:

Phoenix, Arizona

Department Name:

IT Service Delivery-Ref Lab

Work Shift:

Day

Job Category:

Information Technology

POSITION SUMMARY

Position is responsible for providing customer and data center support for all LSA/SQL computer systems and meeting production goals. Performs an advanced range of computer operations duties; required to identify, document, resolve and escalate existing and potential problems conditions using available software tools, procedures and problem solving techniques in accordance with department standards.

CORE FUNCTIONS

  1. Monitor all mainframe and other computer systems in the data center. Recognize, troubleshoot and report all service affecting system, network and application problems. Escalate issues to appropriate support personnel as necessary. Maintain log records of all monitoring activities as well as problem documentation.

  2. Perform and monitor daily backup and data archive on all computer systems to ensure integrity and completion. Maintain tape library and database according to retention and tape rotation requirements, including off-site storage and return.

  3. Prepare, print and distribute daily, weekly, monthly, and ad hoc reports generated from multiple systems in support of enterprise operations and client requirements. Reviews output for quality at pre-determined times; investigates and resolves reporting issues.

  4. Monitor remote client reporting mechanisms including autodial, autofax and electronic transmissions. Investigate and resolve reporting delivery issues, working proactively to resolve issues before they become a problem.

  5. Responsible for deployment of remote client devices; including testing for proper functionality, coordination of maintenance and repair, initial and ongoing software setup on LIS and device. Coordinate with external client and/or Marketing personnel to initialize and establish remote reporting in client offices. Maintain database of equipment inventory.

  6. Respond to and troubleshoot end user equipment, user and networking issues; including replacing equipment, resetting user accounts and networked devices. May escalate to appropriate support personnel.

Analytical skills, computer skills, problem solving, reasoning, thinking, judgment, verbal communication, follow-up, writing, reading, ability to manage multiple concurrent projects, frequent interruptions. Computer skills, database skills, writing, reading, written communication. Ability to lift and carry up to 30 pounds.

MINIMUM QUALIFICATIONS

  • Three years computer operations experience is required working in a multi-vendor data center.

  • Requires working knowledge of mainframe and windows server environments including VMS, MPE, Windows operating systems and associated peripherals.

  • Ability to work all shifts when necessary.

PREFERRED QUALIFICATIONS

  • Additional related education and/or experience.

Keywords: Sonora Quest Laboratories, Chandler , Senior Computer Operator, Other , Chandler, Arizona

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