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Spa Administrator Chandler

Company: Hawaiian Experience Spa
Location: Chandler
Posted on: June 10, 2021

Job Description:

Company Overview

We are the number one rated day spa in the Phoenix, AZ area because we commit to our ohana (employees) and our ohana commits to helping fulfill our Spirit of Aloha Commitment. The commitment not only involves us all helping the guests, it equally involves us helping each other. The Hawaiian Experience Spa concept was brought to Arizona in 2007 by our founders after they studied massage in Hawaii. We have since expanded and currently have a spa in Scottsdale, Chandler and Goodyear with more opening soon!


Our Spirit of Aloha Commitment

To provide an exceptional relaxation or therapeutic spa experience to every guest every time.

To provide an exceptional, rewarding and enjoyable work experience to our 'ohana (employees) by treating them like partners, not commodities.

To spread the Spirit of Aloha so more people, both guests and 'ohana, can benefit from the Hawaiian Experience.


Responsibilities and Duties

Every 'ohana member's job is to help to make sure each guest has an exceptional experience each visit. You will do this by:

  • Helping guests choose the best service and booking it in our system
  • Keeping the spa clean and neat all day to help the guests feel at peace during their visits
  • Checking out guests smoothly and accurately to end their experience stress free
  • Making guests understand our wellness program and guiding them to make the proper purchasing decisions
  • Setting up lockers, sauna and other amenities for guests
  • Filing, scanning and doing other general office work
  • Doing laundry, fold towels and robes, stock shelves with supplies
  • Helping massage therapists, estheticians and other ohana as part of team focused on fulfilling all three principles of our Spirit of Aloha Commitment

Qualifications and Skills

  • Desire, drive and focus to make each guest's visit exceptional
  • Ability and desire to multi-task
  • Desire to work at a fast pace
  • Desire to sell wellness plans, products and services to guests
  • Overtly positive attitude and friendly personality
  • Attentive to details
  • Ability to learn a variety of challenging tasks

Pay, Benefits and Perks

  • Starting pay of $13 or more (depending on experience and pay history)
  • Weekly Payroll
  • Excellent opportunities for advancement
  • Paid vacation increasing to three weeks per year! (FT Only)
  • Paid sick time (FT and PT)
  • Health insurance with employer contributions (FT Only)
  • AFLAC Benefits including; accident disability, short term disability, off the job disability, dental, accident, cancer treatment, hospitalization and more
  • 35% discount on products buy them for yourself or as gifts for other
  • Free use of the sauna
  • Family discounts
  • Relaxed dress code and the freedom to be unique (i.e., piercings, tattoos, pink hair, are all great!)
  • Training in all aspects of running a busy day spa

COVID-19 and Safety

Long before the current situation, Hawaiian Experience Spas number one concern has been the health and safety of our ohana. Providing a positive work experience is one of our three key tenants and is shown in our Spirit of Aloha Commitment above. Some of standard our safety practices include:


  • The use of organic oils, lotions and other products to reduce your exposure to toxins.
  • Obtaining full name, address and other contact information for all guests before allowing them to get services.
  • Immediately and permanently banning from all of our spas any guest who acts inappropriate with a therapist. We have zero tolerance for this issue.
  • Always having a trained staff at the spa in addition to the therapists.
  • Providing regular inspections of, and maintenance of, all tables and spa equipment.
  • Full disinfecting and cleaning protocols for all spa surfaces, equipment, sheets, etc.
  • Offering of health insurance, disability insurance and other benefits.

During this pandemic we have, of course, enhanced some of our safety measures by increasing cleaning frequency, staggering appointments, maintaining common area social distancing, etc. While we cannot change the nature of the close physical contact inherent with our profession, and cannot eliminate all risks, we believe our ongoing safety protocols make for a safe and healthy work environment. Checkout our safety page for more details.

Keywords: Hawaiian Experience Spa, Chandler , Spa Administrator Chandler, Other , Chandler, Arizona

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