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Data Center Technical Support IV

Company: Fiserv
Location: Chandler
Posted on: July 20, 2021

Job Description:

• Job Title
Data Center Technical Support Specialist
Job Purpose
What does a great R-10192700 Data Center Technical Support Specialist do for Fiserv?
You’ll provide advanced level technical leadership and support in Fiserv’s Mission Critical Data Centers. In this role you will be expected to maximize DC Ops customer facing support model across the enterprise by providing strategic direction and performing tactical implementation of IT solutions in accordance to Fiserv DC Ops program standards. This role will also provide value by composing documentation and regular process updates based on Manager and Director feedback.
You’re the kind of person who has:
•Hands on experience working in a 24x7x365 high availability data center
•DCCA or other Industry Recognized Data Center Certification
•Previous experience developing or maintaining team SharePoint sites
•Demonstrated administrative capacity to translate current and new business requirements into operational process
•Familiarity with ITIL V3 & Change Management principles
•Ability to collaborate with internal groups and business units to meet data center support requirements and deliver business value
•Ability to provide IT Technical support; installation planning, problem determination, vendor management, IT Cabling Infrastructure management supporting Hardware and Infrastructure for distributed, storage and mainframe platforms.
•Identify data center operational risks and propose alternative solutions
•Translate project requirements and lead implementation services to other internal IT teams
•Manage small to medium size projects, create project implementation plans, communicate and coordinate with internal and external resources as needed
•Work with members of the Enterprise Technology Group team and the extended IT organization to implement and support numerous internal and customer facing SaaS applications
•Perform routine production and non-production administration, monitoring, and troubleshooting of IT Hardware as well as provide escalation level support to remote offices
•Create technical documentation for infrastructure solutions, policies, and operating procedures
•Work closely with product managers to understand product roadmaps, and recommend solutions to address future business requirements
•Develop and maintain current and planned architectural documentation
Basic Qualifications for Consideration:
Bachelors degree or high school/GED
•Minimum 3 years’ experience working in a 24x7 -365 production Data Center
•Ability to clearly communicate technical specifications to clients and implementation teams
•Minimum of three years Demonstrated hands on experience working with IT Hardware (Tier 1 ) and Data Center specific trade tools
• Minimum of three years experience installing low-voltage communication cable ( Fiber – Cat 6 ), IT Hardware and peripherals
Able and willing to work any and all shifts
Candidate must have the ability to lift 50 pound and the ability to climb and work at heights of 6 to 12 feet.
Preferred Skills For Consideration:
ITIL Professional Certification
Travel required: Up to 10%
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Com

Keywords: Fiserv, Chandler , Data Center Technical Support IV, Other , Chandler, Arizona

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