Assistant Optical Manager
Company: Nationwide Vision
Posted on: September 5, 2021
The Assistant Manager performs all the duties required of a
dispensing optician, in addition to managerial duties. This
position is responsible for interacting with customers, confirming
appointments, reviewing insurance information and
store upkeep. The Assistant Manager serves as a liaison between our
customers and the lab to ensure that orders are
Location: N Alma School Chandler, AZ
Competitive Benefits :
- Paid Time Off (PTO)
- Health/Dental/Vision insurance
- Employer Matched 401k
- Employee Purchase Program + Allowance
- Certification and training reimbursements
Essential Functions Percentage
Customer service is the primary responsibility of this position:
answering all incoming calls, scheduling
patients for doctor's appointments, being open and honest in
communication and maintaining a
friendly, pleasant demeanor with customers at all time. 25%
Provides support to customers in: making eyeglass adjustments,
taking measurements, reading
prescriptions on the lensometer, timely notification of product
readiness, proper handling of all money
related transaction, and completing paperwork necessary to place
and process orders. 20%
Manages store personnel and ensures all associates diligently
engage in person and over the phone
with customers. 15%
Processing and verifying all third party insurance payment
This position will have access to patient information therefore a
high degree of discretion and
adhering to all privacy and confidential/propriety company policies
and procedures is required (i.e.
Health Insurance Portability and Accountability Act, known as
This position is required to manage all sales opening and closing
procedures at the end of the shift.
Must ensure that accurate funds are collected and payments are made
at the point of service. 10%
Responsible for communication and follow up with District Manager
regarding store performance,
maintenance situations, associates performance, doctor and host
store relations. 5%
Ensures work station/Optical Store is maintained and clean at all
This position supervises all employees in the store and is
responsible for the performance management, hiring
decisions, terminations, recommendation for promotions, and
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at
any time with or without notice.
Education and Experience
2+ years of management experience in retail; drive for results and
proven track record in reaching goals.
High school diploma or GED equivalent.
Strong skills in supervising others, and mentoring them to generate
customer satisfaction and sales.
Able to use computer systems for sales, ordering and
Polished customer service skills and a genuine ability to
understand your patients' needs.
Capable of resolving customer complaints if they arise, with tact
and positive outcomes.
Must be reliable and punctual in attendance to keep store hours and
coverage in the store.
An interest in fashion eye-wear and an eye for style is highly
Must be flexible for scheduling, and able to work weekends and
holidays, as well as special sales events.
Must be able to stand/walk/sit for increments of 4 hours or
This job operates in a professional office environment.This role
routinely uses standard office equipment such as
computers, phones, photocopier, filing cabinets and fax
The physical demands described here are representative of those
that must be met by an employee to successfully
perform the essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is
required to stand; walk; use hand to finger, handle or feel; and
reach with hands and arms. Must be able to move and
lift up to 20 pounds.
Position Type and Hours of Work
This is a full-time position. Days and hours of work varies.
This position is expected to travel less than 5%.
Keywords: Nationwide Vision, Chandler , Assistant Optical Manager, Other , Chandler, Arizona
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