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Customer Account Representative I

Company: GM Financial
Location: Chandler
Posted on: November 19, 2021

Job Description:

Overview:We're not just looking to fill open positions - we're looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact.Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. So, the simplest message is to serve your customers the way you want to be served as a customer.If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.What You'll Be Doing:Make outbound and take inbound calls to service past-due customer accountsActively listen to our customers and offer solutions to resolve customer accounts and provide a remarkable experienceStrive to outperform expectations with a positive and fun attitude in a team environmentEngage in continuous learning opportunitiesWhat We Offer:Excellent Health, Vision and Dental BenefitsBi-lingual Pay Differential if you're fluent in Spanish or French. Just let us know if you are interested when we reach out to you.Company Match for 401K contributionGenerous Paid Time Off (personal, vacation, sick, paid holidays)Casual Dress CodeDynamic relationships between teams and leadershipQuarterly Volunteer OpportunitiesSee below for full job description duties and requirements:Responsibilities:Customer Account Representative IJob SummaryThe Customer Account Representative of collections is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.Job DutiesMake outbound and take inbound calls in a professional manner while keeping and improving customer relationsExecute day-to-day strategies and actively contribute to center performance objectivesProactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for lifeEnsure actions are in compliance with company policies and lawsInitiate contact with customers, authorized third parties and vendors to resolve accountsMaximize productive time by utilizing effective time management skillsAccurately and efficiently document collections and servicing activity in the appropriate system of recordUtilize collection tools appropriatelyPerform other duties as assignedConform with all company policies and proceduresQualifications:QualificationsKnowledge:Knowledge of effective customer service techniquesBasic knowledge of state and federal laws (e.g., repossession and bankruptcy)Basic knowledge of the Automobile IndustryKnowledge of Microsoft Office applicationsUnderstanding of the Fair Debt Collection Practices Act (FDCPA)Knowledge of GM Financials core business functions, policies and proceduresSkillsAbility to handle multiple tasks and deadlinesAbility to maintain effective working relationships and interact collaboratively with internal and external customersAbility to use appropriate analysis, judgment and logic when solving problems and making decisionsDetail oriented with accurate data entry skillsAbility to negotiate effectively and apply effective questioning and listening skillsGood verbal and written communication skillsAbility to maintain confidentialityCommit to continuous improvement of business, customer and employee environmentsEducationHigh School Diploma or equivalent requiredExperience0-2 years previous experience in collections or finance; experience performing general office duties preferred

Keywords: GM Financial, Chandler , Customer Account Representative I, Other , Chandler, Arizona

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