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Accounts Receivable Clerk

Company: OnTrac
Location: Chandler
Posted on: November 22, 2021

Job Description:

This position pays $20- $22hr.At OnTrac, every employee is essential to serving our customers. We believe that each team member is responsible for our success! We provide a fun, engaging, and forward-thinking culture that fosters personal growth and we recognize the performance of team members at every level. Could a career at OnTrac be for you?Responsibilities:

  • Post customer payments by recording checks and credit card transactions
  • Process customer credit card payments received over the phone
  • Validate payment or invoicing discrepancies by obtaining and investigating information from account payment history and various departments (ie. sales, claims, and service guarantee)
  • Research and reconcile misapplied payment issues and work with customers and field operations in a positive, proactive manner to resolve discrepancies
  • Resolve authorized payment deductions by processing adjusting entries
  • Resolve unauthorized payment deductions by following AR department established processes
  • Resolve and perform collections by examining customer payment plans, payment history, and available unapplied cash on assigned portfolio of accounts
  • Prioritize collection activities to maximize cash collections
  • Learn and understand OnTrac Terms and Conditions to support effective rate dispute resolution
  • Establish positive proactive relationships with field team to support collections efforts
  • Audit and maintain customer accounts to ensure customer profiles have current contact information
  • Support and participate in the Company's quality standards with a continuous focus on customer serviceExperience: 2+ years of Cash Applications experience2+ years of Corporate Collections experienceRequirements:
    • High level of organizational skills, integrity, and accuracy
    • Strong communication skills, both written and verbal
    • Strong attention to detail, analytical, and problem solving skills
    • Good interpersonal skills
    • Demonstrated excellent customer service skills
    • Proficient in Microsoft Office Suite (Word and Excel)
    • The ability to prioritize workload and meet established collection goals
    • Must be able to work independently as well as part of a team
    • High school diploma or equivalent is required, college degree preferredJob Type: Full-timeBenefits:
      • 401(k)
      • AD&D insurance
      • Dental insurance
      • Disability insurance
      • Employee assistance program
      • Employee discount
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid sick time
      • Paid time off
      • Paid training
      • Vision insurancePhysical Setting:
        • OfficeSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayCOVID-19 considerations:Following CDC guidelinesEducation:
            • High school or equivalent (Preferred)Experience:
              • Accounts receivable: 1 year (Preferred)
              • Collections: 1 year (Preferred)Work Location: One location

Keywords: OnTrac, Chandler , Accounts Receivable Clerk, Other , Chandler, Arizona

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