Autonomous Vehicle Support Specialist
Posted on: January 9, 2022
So what does a Fleet Response Specialist really do? Think of
yourself as the backbone of the company, not just anyone who is
qualified for this role! We make sure we get the best of the best.
After all, we are a ridiculously good company with our employees
being top-notch. So come on, we need your full concentration on
what it's like being a Fleet Response Specialist.
Imagine yourself going to work with one thing on your mind: to
provide the best support experience to your clients. As you tackle
your new tasks for the day, you know that it comes down to being
able to provide world-class service to your clients in an accurate,
measured by different performance metrics
As a Fleet Response Specialist , you will be on the cutting edge of
self-driving technology. You will interact with artificial
intelligence, to identify and correct any issues. This role is
ideal for a candidate who is very detail-oriented, can look at
multiple computer screens at once, intelligently identify what is
showing on the screens, and quickly adjust as needed. Think of it
as a flight simulator, for self-driving vehicles while also being
an investigator. Fun, challenging, and rewarding, and the best
part, we will teach you all you need to know to use this technology
(some basic requirements are needed at the time of hire). You will
also perform data and research functions. You will provide support
through known basic troubleshooting techniques. You will identify
and escalate priority issues. You will also document all
information according to standard operating procedures. You must
always strive for excellence and ensure duties are handled
professionally based on the Guidelines set by the Client. You will
meet and exceed client KPI's (Key Performance Indicators). You must
also ensure consistent performance based on a continuous
improvement model. You will also participate in all Internal and
External training and/or seminars. You must have knowledge,
understanding, and compliance with TaskUs policies and procedures.
Also, you must maintain knowledge of the functional area and
company policies and procedures. You will also provide feedback to
management concerning possible problems or areas for improvement.
You will also perform other duties as assigned by management
So, do you have what it takes to become a Teammate?
What exactly are we looking for? Well, we need someone who's
willing to work on cyclical schedules (24/7 support). Have
experience driving a commercial vehicle (for at least 5 years, or a
We're looking for someone who has strong verbal and written
communication and comprehension skills. Someone who's computer
literate and proficient in the use of modern technology, including
computers, handheld devices, search engines, the internet, and the
ability to adapt to new programs and software. Additional useful
skills are observational skills and memory retention. Experience
with technology development, modern video games and systems,
long-distance driving, software, hardware, and tasks that require
significant attention to detail, such as Security personnel,
Teachers, Law Enforcement, Firefighters, EMS, Etc.
We need someone with good problem-solving and critical thinking
skills with a focus on issue resolution and precision. A person
who's resourceful, able to multitask, and has a high attention to
detail are a must for this team.
You will be part of a team that is responsible for software
deployment, real-time data analysis, simulated situations, and
quality assurance. You will also be responsible to diagnose and
resolve failures for software and hardware in the self-driving
If you're someone who's self-motivated and able to work
independently as well as contribute to cross-functional and global
teams, is flexible and has the ability to quickly adjust to
frequent process and information changes, and can work under
pressure -- then TaskUs is for you.
See Job Description.
Keywords: TaskUs, Chandler , Autonomous Vehicle Support Specialist, Other , Chandler, Arizona
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