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ITSM Architecture Process Lead (Tech Business Services Principal Associate)

Company: Wells Fargo
Location: Chandler
Posted on: January 12, 2022

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. -At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.We are hiring a ITSM Architecture Process Lead -to join the Enterprise Architecture Group within the Chief Technology Office. -This role is critical in defining and establishing Technology Service Management Office (Tech SMO). The Tech SMO will serve as the lead in definition, implementation, governance, reporting and maturation of core service management practices including Service Portfolio Management, Service Catalog Management, Service Design and Service Level Management. -Key Responsibilities Include:

  • Establish framework, processes, controls, performance metrics, roles and responsibilities, and procedures for -
  • Technical Service Lifecycle Delivery Management -
  • Technical Service Catalog Management -
  • Technical Service Portfolio Management
  • Technical Service Level Management
  • Define and operationalize lean, automation based governance practices to identify, qualify, onboard Technical Services, ensure currency of service catalog, periodic assessment of service portfolio.
  • Collaborate with key technology stakeholder to identify right set of policies and controls to govern services throughout their lifecycle - from strategy inception to retirement.
  • Participate as member of Technical Service Steering Committee member to inform and educate the committee and drive decisions.
  • Partner with Technology Service providers across the technology organization to ensure core service management practices are implemented within their respective areas.
  • Serve as thought leader in IT Service Management domain and promotes Service Oriented culture. -Required Qualifications
    • 10+ years of technology experience
    • 2+ years of experience building and managing IT Service Management service portfolios or catalogs
    • 3+ years of Agile experience
    • 3 + years of experience leading and executing complex technology transformational programs across an enterpriseDesired Qualifications
      • Experience managing large technology development efforts within a major line of business
      • Ability to influence across all organizational levels, particularly senior management
      • 2+ years of ServiceNow experience in one or a combination of the following: building, implementing, maintaining platform technologies
      • Excellent communication skills and ability to articulate complex material to a diverse audience
      • Leadership skills including the ability to influence effectively in a matrix environmentOther Desired Qualifications
        • Qualifications such as ITIL Expert Practitioner, IT4IT Foundation
        • Basic understanding of Cloud Service Provider delivery models and best practices -Job Expectations
          • Ability to work outside of regular business hours
          • Ability to travel up to 15% of the time
          • Willingness to work on-site at stated location on the job opening
          • Ability to provide and work from a home officeStreet AddressMO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MOMN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MNAZ-Chandler: 2700 S Price Rd - Chandler, AZCA-SF-Financial District: 333 Market St - San Francisco, CADisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits -Visit -for benefits information.

Keywords: Wells Fargo, Chandler , ITSM Architecture Process Lead (Tech Business Services Principal Associate), Other , Chandler, Arizona

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