Customer Support - Fleet Response Team
Posted on: January 13, 2022
It started with one ridiculously good idea - Create a different
breed of BPO! We at TaskUs understand that achieving growth for our
partners requires a culture of constant motion; exploring new
technologies, being ready to handle any challenge in a moment's
notice, mastering consistency in an ever-changing world - that's
what it takes to get there. If that's something you want to be
apart of, apply today!
So what does an Autonomous Vehicle Support Specialist really
As an Autonomous Vehicle Support Specialist, you will be on the
cutting edge of self-driving technology. You will interact with
artificial intelligence, to identify and correct any issues. This
role is ideal for a candidate who is very detail-oriented, can look
at multiple computer screens at once, intelligently identify what
is showing on the screens, and quickly adjust as needed.
Think of it as a flight simulator, for self-driving vehicles while
also being an investigator. Fun, challenging, and rewarding, and
the best part, we will teach you all you need to know to use this
technology (some basic requirements are needed at the time of
You will also perform data and research functions. You will provide
support through known basic troubleshooting techniques. You will
identify and escalate priority issues. You will also document all
information according to standard operating procedures. You must
always strive for excellence and ensure duties are handled
professionally based on the Guidelines set by the Client.
You will meet and exceed client KPI's (Key Performance Indicators).
You must also ensure consistent performance based on a continuous
improvement model. You will also participate in all Internal and
External training and/or seminars. Also, you must maintain
knowledge of the functional area and company policies and
You will also provide feedback to management concerning possible
problems or areas for improvement. You will also perform other
duties as assigned by management
So, do you have what it takes to become an Autonomous Vehicle
- This position is located on-site at our office in Chandler,
- Must have a valid AZ Driver's License
- Must be fully vaccinated for Covid 19
- What exactly are we looking for? Well, we need someone who's
willing to work on cyclical schedules (24/7 support). Have
experience driving a commercial vehicle (for at least 5 years, or a
- We're looking for someone who has strong verbal and written
communication and comprehension skills. Someone who's computer
literate and proficient in the use of modern technology, including
computers, handheld devices, search engines, the internet, and the
ability to adapt to new programs and software. Additional useful
skills are observational skills and memory retention. Experience
with technology development, modern video games and systems,
long-distance driving, software, hardware, and tasks that require
significant attention to detail, such as Security personnel,
Teachers, Law Enforcement, Firefighters, EMS, Etc.
- We need someone with good problem-solving and critical thinking
skills with a focus on issue resolution and precision. A person
who's resourceful, able to multitask, and has a high attention to
detail are a must for this team.
- You will be part of a team that is responsible for software
deployment, real-time data analysis, simulated situations, and
quality assurance. You will also be responsible to diagnose and
resolve failures for software and hardware in the self-driving
If you're someone who's self-motivated and able to work
independently as well as contribute to cross-functional and global
teams, is flexible and has the ability to quickly adjust to
frequent process and information changes, and can work under
pressure -- then TaskUs is for you.
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer Associated topics: client,
information technology, information technology analyst, information
technology support, network, service, support analyst, technician,
technician iii, technology
Keywords: TaskUs, Chandler , Customer Support - Fleet Response Team, Other , Chandler, Arizona
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