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Analytic Consultant 4 - Customer Services & Sales Practice Team

Company: Wells Fargo
Location: Chandler
Posted on: January 13, 2022

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.The Analytic Consultant 4 position is within the Customer Experience, Customer Services and Sales Practice team that supports Credit Operation analytics which includes credit operations, product capability and customer experiences, collections and servicing.Responsibilities may include but are not limited to:

  • Data Analysis and execution support for key business projects and strategic initiatives
  • Data analysis, mining and automation to support customer interactions analytics
  • Data quality and operations performance reporting
  • General data, reporting and analytics support around the Credit and Retail Services
  • Customer experience root cause analysis and customer remediation efforts
  • Ad-hoc analysis and execution support for business projects and strategic initiative.The successful candidate will possess a strong blend of technical and business problem solving skills with heavy focus on quality, accuracy, and business user interaction. They will have experience performing ad hoc analysis and production reporting.Additionally, the Analytic Consultant 4 will:
    • Provide technical assistance in identifying, evaluating, documenting, and developing systems and procedures that are cost effective and meet business requirements.
    • Become a Subject Matter Expert (SME) relative to the data elements, system, and reporting requirements from our support tools.
    • Create both Operational and Executive Leadership Reports.
    • Demonstrate the ability to confidently present analysis to leadership with recommendations and observations.Required Qualifications
      • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
      • 4+ years of experience with SAS or SQL, or other data management, reporting and query tools
      • 4+ years of MS SQL server experienceDesired Qualifications
        • Extensive knowledge and understanding of research and analysis
        • Strong analytical skills with high attention to detail and accuracy
        • Excellent verbal, written, and interpersonal communication skills
        • 4+ years of Tableau experience
        • Advanced Microsoft Office skills
        • Ability to think creatively to find innovative solutions to complex analytical questions
        • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
        • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
        • Ability to translate and present complex technical data across technical and non-technical groupsOther Desired Qualifications
          • Experience with the Microsoft SQL Server, Teradata or Oracle , Tableau, or other reporting Services
          • Intermediate-level experience with Tableau or other web based reporting tools
          • Speech analytics and modeling experience
          • Ability to quickly learn new systems, business processes, applications and technologies
          • High level critical thinking and troubleshooting skills with the ability to quickly recognize and resolve problems
          • Specific experience with ACAPS, Provenir, FDR and/or related Credit Card data and processes
          • Working knowledge of and experience with Credit Card DataMart (SQL 144), EIW, BMG or other Wells Fargo
          • Enterprise data marts
          • Data modeling and ETL experienceStreet AddressDE-Wilmington: 2200 Concord Pike - Wilmington, DENC-Charlotte: 301 S Tryon St - Charlotte, NCAZ-Chandler: 2800 S Price Rd - Chandler, AZIA-West Des Moines: 7000 Vista Drive - West Des Moines, IADisclaimer
            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefits -Visit -for benefits information.

Keywords: Wells Fargo, Chandler , Analytic Consultant 4 - Customer Services & Sales Practice Team, Other , Chandler, Arizona

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