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Intake Patient Care Representative

Company: Aveanna Healthcare
Location: Chandler
Posted on: January 16, 2022

Job Description:

Position OverviewThe Intake Patient Care Representative is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.Essential Job Functions Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable Identify patients' needs, clarify information, research every issue and provide solutions Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary Meet daily, monthly, and quarterly metrics and goals set by management Communicate effectively with other departments to present solutions to any patient concerns Ensure work being performed meets internal and external compliance requirements Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations Various clerical work including faxing, scanning, and copying Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun. Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements. Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs. Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public. Upon employment, all employees are required to fully comply with Company's policies and procedures.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.CCPA Notice for Job Applicants, Contractors, and Employees Residing in California

Keywords: Aveanna Healthcare, Chandler , Intake Patient Care Representative, Other , Chandler, Arizona

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