A1A Supervisor Service Operations
Company: Aetna Inc.
Location: Chandler
Posted on: June 20, 2022
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Job Description:
Job Description
This position is temporary work from home due to Covid 19.
What is A1A?
A1A is a fully integrated population health and customer service
solution for large plan sponsors. Our embedded and
customer-dedicated service, clinical, and rising risk pods allow
maximization of inbound and outbound touchpoints to solve members'
needs and create behavior change. Our white-glove service and
end-to-end ownership of member support creates a trusted partner in
health. We are the premiere service and clinical offering for Aetna
nation-wide and create industry-leading solutions for our customers
and members.
The A1A Customer Service Supervisor will maintain oversight of
functions in local service center, including but not limited to
customer service, claim, provider services, complaints, grievances,
and appeals, implementation, and/or plan sponsor operations.
Executes local strategic and operational plan in support of
business segment customer service objectives and initiatives.
Plans, directs and implements procedures that will assure a high
level of customer access and satisfaction. Responsible for the
quality and effectiveness of own team and related teams,
identifying and resolving technical, operational and team problems.
Supervises a team of professional employees who handle inbound
calls from members.
Required Qualifications
Minimum of 3 years of experience managing/leading an operations
team preferred
Minimum of 3 years of customer facing experience.
Strong verbal and written communication skills
Strong and creative presentation design capabilities
Exhibits "big picture" strategic thinking capabilities
Clearly demonstrates ability to lead, drive and inspire leaders to
achieve results
Strong analytical skills
Ability to determine root cause and create effective action plans
to close performance gap
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
being vaccinated.
You are required to have received at least one COVID-19 shot prior
to your first day of employment and to provide proof of your
vaccination status or apply for a reasonable accommodation within
the first 10 days of your employment. Please note that in some
states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.
Preferred Qualifications
Please see the above
Education
College Education Preferred.
High School Diploma/GED or equivalent experience
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose
guides our commitment to deliver enhanced human-centric health care
for a rapidly changing world. Anchored in our brand - with heart at
its center - our purpose sends a personal message that how we
deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone
who works at CVS Health to feel empowered by the role they play in
transforming our culture and accelerating our ability to innovate
and deliver solutions to make health care more personal, convenient
and affordable.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law.
Keywords: Aetna Inc., Chandler , A1A Supervisor Service Operations, Other , Chandler, Arizona
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