Patient Advocate

Company: Gila River Health Care
Location: Chandler
Posted on: June 23, 2022

Job Description:

Overview:
Assists patients with basic medical and non-medical questions or concerns regarding services performed by the enterprise. Provides multi-faceted support and serves as a resource person for information on community resources. Assists patients in accessing services for which they are eligible. - Ensures that all critical tasks are performed on a timely basis.

Responsibilities:
Provides information, explanations, and guidance on resources to patients and their family members.Coordinates with social workers to ensure that all information provided is accurate and consistent. Assists patients in applying for services they are eligible for and advocates on the patients' behalf to service organizations or agencies. Routinely makes rounds in the clinic while patients are undergoing treatment to facilitate communication and identify patient needs. Picks up patient prescriptions from Gila River Health Care pharmacies while patients are on dialysis and delivers as needed. Communicates and coordinates with patient transport drivers to arrange transportation for patients for non-dialysis purposes such as personal errands or social events. Makes visits to patients' homes when necessary. Helps administer patient satisfaction surveys while explaining the purpose and benefits of the survey. Receives and responds to patient complaints while communicating these complaints to staff and suggesting solutions. Attends support group meetings while serving as a resource to attendees. Performs other job-related activities as requested.

Qualifications:
High School Diploma or GED requiredCustomer Service experience preferred. Must be a member of a federally recognized tribe. Ability to communicate in Pima language preferred. State of AZ Driver's License with no significant violations during the last 5 yearsCurrent and continuing CPR and First Aide certifications required. Demonstrates ability to relate to diverse cultures and specifically the Gila River Indian Community and/or other Native American cultures and community health services.

Keywords: Gila River Health Care, Chandler , Patient Advocate, Other , Chandler, Arizona