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Customer Programming Support

Company: Avnet
Location: Chandler
Posted on: June 24, 2022

Job Description:

Job Summary:Provides first through third levels of programming customer support for both internal and external customers in device support, TLA creation, technical support, customer service and SAP shipping support disciplines. Routinely works on tasks from all required disciplines as required by team workload.Principal Responsibilities:

  • Reviews, assesses, analyzes and utilizes customer supplied information to validate device support and report back to requestor. Interfaces with the programming team, internal and external customers as needed to obtain more detailed device information, answer inquiries and resolve issues. Interfaces with programmer vendors as needed to obtain device support for new first articles and new technology and communicates with the sales teams.
  • Monitors SharePoint queue for requests and gather all information required to complete new TLA requests. Performs all required creation, conversion and validation tasks related to programming TLAs and Bills of Material (BOMs). Troubleshoots issues with TLA materials and makes modifications as required.
  • Reviews, assesses, analyzes and utilizes customer supplied information to create a functional first article following documented processes. Interfaces with internal and external customers as needed to obtain more detailed first article information, answer inquiries and resolve issues. Provides production support to the operations team, including interfacing with engineering and programmer vendors as needed to obtain support and troubleshoot issues.
  • Expedites critical orders during inbound, Work in Progress (WIP) and outbound phases. Responds to inquiries, communicates dispositions, researches orders and discrepancies to provide problem resolution. Provides order tracking, backlog processing, material returns, etc. May provide assistance with pricing for quote preparation, invoicing, credit issues, product returns, and/or other such support to sales team members and/or external customers.
  • Processes the hand-off back to the warehouse of all outbound orders and expedites. Troubleshoots aging and problem orders. Responds to inquiries, communicates dispositions, researches orders and discrepancies to provide resolution and provides direct and indirect support to sales team members.
  • Other duties as assigned.Job Level Specifications:
    • Acquires basic skills through work experience or formal training to perform routine tasks.
    • Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job.
    • Work is performed under supervision with detailed instructions. Priorities are provided for performing work.
    • Interacts mostly with immediate peers within assigned team. Based on nature of the role, may respond to requests from others in the organization.
    • Impact of decisions is primarily contained to the work of the job.Work Experience:
      • Typically requires less than one year of related experience.Education and Certification(s):
        • High School Diploma or equivalentDistinguishing Characteristics:
          • May still be learning skills necessary to fully perform one of the five disciplines, or may have already developed a proficiency in one of the five disciplines. Routinely works on tasks from at least one discipline as required by team workload.#LI-AMERThis position will have access to ITAR product and therefore be authorized to access product. This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).This position will have access to ITAR product and therefore be authorized to access product. This position requires the employee to be a U.S. Citizen or National, or a lawful permanent resident as defined by 8 U.S.C. 1101(a)(20), or a protected individual as defined by 8 U.S.C. 1324b(a)(3).The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.

Keywords: Avnet, Chandler , Customer Programming Support, Other , Chandler, Arizona

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