Policy Strategist - Payment Network Settlement Processing Initiatives

Company: Bank of America
Location: Chandler
Posted on: July 31, 2022

Job Description:

Policy Strategist - Payment Network Settlement Processing Initiatives

Phoenix, Arizona;Charlotte, North Carolina; Lincoln, Rhode Island; Chandler, Arizona; College Park, Georgia; Newark, Delaware

**Job Description:**

_Enterprise Job Description_

Lead cross-functional Payment Network Settlement Processing initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

Responsibilities:

+ Manages large projects from initiation through implementation for Payment Network Settlement Processing across multiple product lines impacting technology, regulatory, operations, and vendor.

+ Directs the research of existing operations, procedures, workflow, product and service requirements. Manages the analysis of assembled data to define problems, which would include cost/benefit analysis and scope of the project.

+ Understand decisions made during the project may have significant impact affecting more than project area.

+ Works directly with senior management of the operations area to set strategic direction of the project.

+ May be required to interact with management outside of operations area, including technology, product /support teams, and negotiation with vendors/consultants on contractual issues such as services, bids/fees and delivery timetables.

+ Requires an in-depth knowledge of project management, the bank and overall operations environment so that project impact is well defined.

+ Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.

+ Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.

+ Resolves broad operational issues and coordinates activities and processes within line of business/operations segments.

+ Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.

+ Develops and analyzes procedures to enhance unit and/or product-related activity.

+ Responsible for development and presentation of business cases supporting process and technology changes.

+ Ensures proper communication and compliance of company and regulatory policies affecting areas supported.

**Required Skills & Experience:**

+ 3+ years of Project management experience leading projects or strong Subject Matter Expert (SME) participations

+ Proficient understanding of Accounting principles, balancing of debits/credits, General Ledger posting and suspense clearing for Credit Card, Debit Card, Digital, PrePaid, ATM and ACH transactions

+ Experience in completing analysis on root cause and process/system issues or changes

+ Customer centric approach to problem resolution

+ Exceptional critical thinking with an end to end focus

+ Self-starter and able to work independently as well as in a team environment

+ Strong ownership skills

+ Must be flexible and adapt quickly to change

+ Ability to prioritize work and meet established deadlines

+ Excellent in Excel and PowerPoint

+ Excellent written and oral communication skills

+ Must have a strong and positive work ethic and follow Bank of America's Core Values

**Desired Skills & Experience:**

+ Awareness of Six Sigma/Lean practices and change management preferred

+ Experienced in working in a highly matrixed environment across hierarchies and levels

+ Experience working with Technology teams in both Agile and Waterfall environments

+ Ability to learn Monarch and Visio

+ Strong Data understanding

**Job Band:**

H5

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

**Weekly Schedule:**

**Referral Bonus Amount:**

0

**Job Description:**

_Enterprise Job Description_

Lead cross-functional Payment Network Settlement Processing initiatives; work with operations, Risk Management, Analysis and Strategies, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and/or prevent fraud. Document policies and procedures to ensure fraud and/or claims adherence and communicate to relevant organizations. Understand and quantify risks associated with new or proposed processes or procedural changes, new products or programs. Implement and track key portfolio and policy metrics.

Responsibilities:

+ Manages large projects from initiation through implementation for Payment Network Settlement Processing across multiple product lines impacting technology, regulatory, operations, and vendor.

+ Directs the research of existing operations, procedures, workflow, product and service requirements. Manages the analysis of assembled data to define problems, which would include cost/benefit analysis and scope of the project.

+ Understand decisions made during the project may have significant impact affecting more than project area.

+ Works directly with senior management of the operations area to set strategic direction of the project.

+ May be required to interact with management outside of operations area, including technology, product /support teams, and negotiation with vendors/consultants on contractual issues such as services, bids/fees and delivery timetables.

+ Requires an in-depth knowledge of project management, the bank and overall operations environment so that project impact is well defined.

+ Functions supported typically have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions.

+ Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines.

+ Resolves broad operational issues and coordinates activities and processes within line of business/operations segments.

+ Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.

+ Develops and analyzes procedures to enhance unit and/or product-related activity.

+ Responsible for development and presentation of business cases supporting process and technology changes.

+ Ensures proper communication and compliance of company and regulatory policies affecting areas supported.

**Required Skills & Experience:**

+ 3+ years of Project management experience leading projects or strong Subject Matter Expert (SME) participations

+ Proficient understanding of Accounting principles, balancing of debits/credits, General Ledger posting and suspense clearing for Credit Card, Debit Card, Digital, PrePaid, ATM and ACH transactions

+ Experience in completing analysis on root cause and process/system issues or changes

+ Customer centric approach to problem resolution

+ Exceptional critical thinking with an end to end focus

+ Self-starter and able to work independently as well as in a team environment

+ Strong ownership skills

+ Must be flexible and adapt quickly to change

+ Ability to prioritize work and meet established deadlines

+ Excellent in Excel and PowerPoint

+ Excellent written and oral communication skills

+ Must have a strong and positive work ethic and follow Bank of America's Core Values

**Desired Skills & Experience:**

+ Awareness of Six Sigma/Lean practices and change management preferred

+ Experienced in working in a highly matrixed environment across hierarchies and levels

+ Experience working with Technology teams in both Agile and Waterfall environments

+ Ability to learn Monarch and Visio

+ Strong Data understanding

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Learn more about this role

Full time

JR-22057084

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America's Drug-free workplace and alcohol policy, CLICK HERE .

Keywords: Bank of America, Chandler , Policy Strategist - Payment Network Settlement Processing Initiatives, Other , Chandler, Arizona