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Customer Support Representative- Semiconductor

Company: MSR-FSR
Location: Chandler
Posted on: August 7, 2022

Job Description:

Customer Service Job Description Semiconductor Parts CleaningMSR-FSR is seeking an experienced and talented Customer Service Representative to join our team in Chandler, AZ. The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins. Essential Duties and ResponsibilitiesThe Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target marginsResponds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues Serves as the company focal point for customer inquiries and interactionFollows departmental procedures for creating profitable quote or sample request responsesProactively and regularly follows up on all significant business opportunities and prepares a weekly update of statusWorks closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relationsMaintains complete and up-to-date quote history and follow-up filesFocus on closing new orders and meeting division monthly and quarterly booking goals as assigned by upper managementAttend production meetings and provide customer commits Drive orders through the factory to meet OTD Work is performed primarily in a standard office environmentMay involve exposure to moderate noise levels from printers, faxes, computers, etc.Work may require out-of-town travel depending upon assignment (training and meeting)Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Knowledge, Skills, and QualificationsProven Microsoft Office Suite skillsOrganized and self-disciplinedDemonstrated excellent oral and written communication skillsMust work well with othersDisplay a high degree of accuracy and have exemplary attendance Work Experience1 plus years experience as Inside sales supportSemiconductor or Contract Manufacturing industry experience preferredPhysical Demands and Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsWork may require the ability to lift 10-20 pounds infrequentlyThe ability to talk on the phone and use a computer for extended periods of time may be requiredBenefitsMSR-FSR offers a comprehensive benefit package including medical/dental/vision insurance, life insurance, short-term and long-term disability insurance, and 401(k) with matching contributions. MSR-FSR is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.PM20Powered by JazzHRPI187869459

Keywords: MSR-FSR, Chandler , Customer Support Representative- Semiconductor, Other , Chandler, Arizona

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