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Associate Loan Servicing Representative

Company: Wells Fargo
Location: Chandler
Posted on: August 7, 2022

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking an Associate Loan Servicing Representative in GAP Early Payoff as part of Aftermarket Refunds. Learn more about the career areas and lines of business at . In this role, you will:

  • Support a variety of loan servicing tasks, including reviewing loan disbursement requests, processing disbursements, preparing loan demands, and re-conveyances
  • Identify opportunities to improve loan servicing process within established procedures
  • Perform routine tasks for Loan Servicing functional area including reviewing, researching, processing
  • Respond to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing functional area
  • Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals
  • Interact with immediate Loan Servicing team on loan applications, processes, documentations, claim insurance handling, or related loan servicing tasks, as well as internal and external customersWork Hours:
    • Schedule is Hybrid - the team is in office Monday, Tuesday & Wednesday.
    • M - F 6:00am - 3:00pm or 7:00am - 4:00pmRequired Qualifications, US:
      • 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:
        • Strong analytical skills with high attention to detail and accuracy
        • Ability to exercise independent judgment to identify and resolve problems
        • Strong time management skills and ability to meet deadlines in a fast-paced environment
        • Strong customer service skills with high volume phone experience
        • Excellent verbal, written, and interpersonal communication skills
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Advanced Microsoft Office (Word, Excel, and Outlook) skills
        • Ability to negotiate and facilitate issue resolution
        • Ability to interact with all levels of an organization
        • Ability to research and report on a variety of issues using problem solving skills
        • Ability to organize and manage multiple priorities
        • Ability to communicate confidentially and professionally
        • Ability to work effectively, as well as independently, in a team environment Job Expectations:
          • Ability to work additional hours as needed Posting Location:
            • 2501 S Price Rd Chandler, AZ 85286 Job posting may come down early due to volume of applicants We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Chandler , Associate Loan Servicing Representative, Other , Chandler, Arizona

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