Product Support Specialist

Company: _external, Ellucian
Location: Chandler
Posted on: August 7, 2022

Job Description:

Together we are powering the future of Higher Education
Here at Ellucian, we are motivated by a mission the power of education to transform lives and change the world. We are the global market leader in EdTech for Higher Education, serving more than 2,700 customers and reaching over 26 million students in 50+ countries. We are dedicated to helping Higher Ed thrive by transforming their institutions to agile, digitally connected campuses that enable student success.
About the Opportunity:Our Associate Product Support Anaylsts build and manage the scholarship database that supports our product, Scholarship Universe (SU) and help manage student responses and task management for RaiseMe (RM). The Associate Product Support Anaylst -will primarily work in the SU database reviewing, updating, and publishing private external scholarships that are matched to student users within the SU website. - -In addition, the Associate Product Support Anaylst -team will review, coordinate, and respond to ticketing requests from external customers, internal teams and students in regard to requests in the ScholarshipUniverse (SU) database or in RaiseMe (RM). If youare a self-starter, problem-solver, and analytical thinker who sweats the details, we want to hear from you. - -Where you will make an impact:

• Ability to research, review, analyze, and summarize information into key points -
  • Ability to work collaboratively with a team on various projects across multiple teams -
  • Strong analytical & organizational skills -
  • Strong verbal and written communication skills -
  • Strong typing skills (> 50 wpm) -
  • This is not a computer programming position so you do not need to know any programming languages, but you should be comfortable with computers and the web - -What you will bring:
    • Ability to research, review, analyze, and summarize information into key points -
      • Ability to work collaboratively with a team on various projects across multiple teams -
      • Strong analytical & organizational skills -
      • Strong verbal and written communication skills -
      • Strong typing skills (> 50 wpm)
      • This is not a computer programming position so you do not need to know any programming languages, but you should be comfortable with computers and the web - -What makes #Ellucianlife
        • Comprehensive health coverage: medical, dental, and vision
        • Flexible time off -
        • Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
        • 401k w/ match & Bright Plan - to help you save for the future
        • Maternity & Paternity Leave
        • Charitable leave - 40 hours/year
        • Telemedicine
        • Wellness
          • Ginger (mental health)
          • Wellbeats (virtual fitness classes)
          • Rethink - caregiver support
          • Diversity and inclusion programs which provide access to 11 internal employee resource groups
          • Tuition Reimbursement Assistance
          • Professional development opportunities
            Additional Information: Req ID: -4729
            Hiring Type: -Full - Time
            Level of Experience: -Entry-Level
            Remote: -No
            Travel Required: -None

Keywords: _external, Ellucian, Chandler , Product Support Specialist, Other , Chandler, Arizona