EUV Escalation Lead - TSMC
Posted on: September 25, 2022
Location Chandler - AZ, US Team Customer support Experience 3-7
years Degree Bachelor Job Category Other technical job categories
Introduction to the job ASML US brings together the most creative
minds in science and technology to develop lithography machines
that are key to producing faster, cheaper, more energy-efficient
microchips. We design, develop, integrate, market and service these
advanced machines, which enable our customers-the world's leading
chipmakers-to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven, the
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
This position may require access to controlled technology, as
defined in the Export Administration Regulations (15 C.F.R. § 730,
et seq.). As a condition of employment, qualified candidates must
be legally authorized to access such controlled technology prior to
beginning work. Business demands may require the Company to proceed
with candidates who are immediately eligible to access controlled
technology. Role and responsibilities Drive local escalations to
ensure flawless follow-up from 1st and 2nd line support.
Support the fab team (first & second line) in escalating system
down issues to non-local third and fourth line of support.
Own , manage and drive the escalation effectively to get the system
back up to the customer asap.
Take the lead in organizing and managing an expert team.
Report and manage expectations of Customer, CS, Business lines and
Identify improvement opportunities to improve the time to
resolution and close the gaps.
Be a consulting partner for the 3rd and 4th line support on
Report status of tools and escalations to the customer (external)
and CS management (internal).
Report on different management levels regarding 'extreme long down
tools' (> 24h)
Provide constructive feedback to drive for continuous improvement
within internal and external stakeholders.
Leading or participating in continuous improvement projects towards
getting the escalation process Lean and cost effective.
Interface with the customer on the machine health & performance,
Unscheduled/Scheduled Downs status and work planningrelated to your
machines(incl. during out-of-office hours).
Secure ASML's support is in alignment with the contractual service
level agreements. Education and experience BS engineering degree or
Experience in progress management under high pressure is preferred.
Skills Working at the cutting edge of tech, you'll always have new
challenges and new problems to solve - and working together is the
only way to do that. You won't work in a silo. Instead, you'll be
part of a creative, dynamic work environment where you'll
collaborate with supportive colleagues. There is always space for
creative and unique points of view. You'll have the flexibility and
trust to choose how best to tackle tasks and solve problems. To
thrive in this job, you'll need the following skills: Can observe
and respond to people and situations and interact with others
encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and
Strong customer focus and commitment to customer satisfaction
through prioritization, quality, efficiency and
Ability to complete assignments with attention to detail and high
degree of accuracy.
Proven ability to perform effectively in a demanding environment
with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on
assignments with minimal supervision.
Demonstrate open, clear, concise and professional
Ability to establish and maintain cooperative working relationships
with manager, co-workers and customer.
Work according to a strict set of procedures within the provided
Diversity & Inclusion ASML is an Equal Opportunity Employer that
values and respects the importance of a diverse and inclusive
workforce. It is the policy of the company to recruit, hire, train
and promote persons in all job titles without regard to race,
color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company. Other information Role within Office Responsibilities:
Routinely required to sit; walk; talk; hear; use hands to keyboard,
finger, handle, and feel; stoop, kneel, crouch, twist, reach, and
stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.
Position requires business trips to Taiwan to learn the technical,
operational, and cultural differences to support our customer and
local ASML organization.
Position requires to work in a 24/7 team working in shifts
including days, nights, weekend and holidays.
Position requires up to 20% travel.
Must be willing towork flexible to meet the business needs.
Valid driver's license and passport required.
Ability to travel in US and internationally. EOE AA
M/F/Veteran/Disability Need to know more about applying for a job
at ASML? Read our frequently asked questions.
Keywords: ASML, Chandler , EUV Escalation Lead - TSMC, Other , Chandler, Arizona
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