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Client Support Specialist

Company: Arizona's Children Association
Location: Chandler
Posted on: January 15, 2023

Job Description:

As a Client Support Specialist you will be responsible for answering the phone (consisting of multiple incoming lines), greeting clients or visitors and directing them to the appropriate staff, and for providing clerical and intake support necessary for the effective provision of services to clients. Punctual attendance is mandatory in this position as continuous front desk and phone coverage is critical to daily operations.
Who We Are:
Founded in 1912, Arizona's Children Association is one of the oldest and largest statewide comprehensive child welfare and behavioral health not-for-profit agencies in Arizona. Located in all 15 Arizona counties, we provide a variety of programs and services to meet the needs of more than 40,000 children, youth and families each year. When working with AzCA, you'll be surrounded by highly talented and dedicated individuals who are committed to our mission of protecting children, empowering youth, and strengthening families.
Why You'll Love Working for Us:
At Arizona's Children Association, our employees are our most valuable asset; and as such we offer a wide range of benefits to aid your health and wellness including:

  • Eligibility for Medical, Dental, and Vision plans on the first of the month following 30 days of employment
  • Employee Assistance Program
  • Generous paid time off, paid sick leave, and 8 paid holidays
  • 403B Retirement Savings Plan
  • Tuition Reimbursement and Discounts
    Find your passion. Join our Team!
    What You'll Do:
    • Answers all incoming calls promptly and courteously including scheduling, rescheduling or verifying client appointments in the NextGen Healthcare Information System.
    • Greets visitors and directs them to appropriate staff or notifies the appropriate staff as needed.
    • Updates client demographics in NextGen Healthcare Information System.
    • Scans documents and files them appropriately in client's chart in the NextGen Healthcare Information System.
    • Serves as back up for the Intake Scheduler when needed.
    • Directs calls to the appropriate staff or takes messages and forwards those messages to the appropriate staff.
    • Schedules client appointments with Psychiatrist or other professionals, and places reminder calls of appointments.
    • Assists in various office procedures; i.e. copying, faxing, typing.
      Minimum Education & Experience:
      • High school diploma or equivalent.
      • English/Spanish Bilingual
      • Minimum 1 year experience in office reception.
        Minimum Qualification & Requirements:
        • Must be 21 years of age (licensing requirement).
        • Possess a valid Arizona driver's license and be insurable under the agency's automobile policy.
        • Must be able to provide own transportation to and from clients' homes and/or other relevant organizations/agencies
        • Must be able to provide DPS fingerprint clearance.
        • Must be able to meet training and agency compliance requirements for the position. An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations.
          At Arizona's Children Association we are passionate about creating an inclusive workplace that not only promotes, but values and celebrates diversity. Our goal is to create an inclusive workplace and culture to better serve our children, families and community.
          Just like the uniqueness of the families we serve, we strive to be diverse in:
          race, color, ethnicity, national origin, culture, language, gender, age, sexual orientation/preference, gender identity and expression, disability and/or diagnosis, marital status, religion, status, or any other protected status.
          AzCA does not tolerate discrimination or harassment based on any of these characteristics.

Keywords: Arizona's Children Association, Chandler , Client Support Specialist, Other , Chandler, Arizona

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